Norma Rivera
West Orange,NJ
Summary
Extremely motivated professional looking to utilize my education and career experience to obtain fulfilling employment. Excellent communication skills and work well with others. Highly motivated and eager to accept new challenges.
Professional in correctional facility, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for collaborative spirit and adaptability, with skills in conflict resolution and surveillance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Correctional Officer
Essex County Department of Corrections
11.2013 - Current
- Supervising inmates by enforcing rules and regulation of the correctional facility
- Perform a daily inmate count.
- Escorting and transporting inmates
- Search and security; cell block management
- Verbal communication
- Report writing
- Supervising non-inmates, visitors, and inmates
- Responding to emergency situations
- Making sound judgment when problems occur
- Perform under general supervision of a higher level correctional supervisor
- Independent judgment in dealing with day-to-day situations in the facility
- Be alert to possibilities of emergency situations arising
- Monitor medical and psychological services
- Performing physically demanding tasks
- Managing inmate hygiene, mail and commissary
- Incident command
- Use of defensive tactics when necessary
- C.E.R.T
- 5 years as a CERT Member
- Performing of cell extraction
- Tactical training
- Operational planning and investigation
- Mass searches
- Response to disturbance and other situations within the jail
- Trained in Basic disaster response skills or riots.
- Team Organization
- Team who may use body shield.
- Use of Chemicals agent
- Other less lethal weapons
- Use of video recording
- Search and rescue techniques
- Report Writing
- Master Control
- Monitor camera for movement of jail personnel, inmates, and visitors within the jail utilizing closed circuit television, radios, and intercom system.
- Controls the movement of the jail personnel, inmates and visitors within the jail by controlling all electronic doors under specified guidelines.
- Reports unauthorized movements, emergency situations or unusual activities to designated personnel for response.
- Maintains radio communication with personnel.
- Communicate with inmates via intercom.
- Answering phone calls and relates information to authorized persons.
- Operates computerized management information system to retrieve or enter information.
- Controls/Keys and maintaining log of actives.
- Perform other related duties as required.
- Skills in multitasking and coordination several activities at once
- Knowledge of the facility layout.
- Ability to communicate effectively verbally and in writing.
- Ability to remain calm in crisis or emergency situations.
Customer Service Rep/Billing Rep
FedEx Freight
04.2011 - 11.2013
- Dispatch city drivers back into the FedEx System as they come back from their daily route
- Input data from city drivers manifest using the FedEx System
- Answering phone calls and assisting customers by scheduling appointment and give information base on what’s on their account
- Faxing and making copies of documents needed
- Filing documents daily
Substitute Teacher
Newark Board of Education
09.2007 - 11.2013
- Supervising students of 4th and 5th grade level
- Implement the daily curriculum that involves reading, writing, math, science, and social studies.
- Meet with peers to discuss changes in curriculum as it relates to children with special needs
- Assessment of students work, recordkeeping, lesson planning and preparation.
- Conferences with students, parents and administration
- Ability to manage classroom behavior
Release & Classification Analyst
FedEx Trade Networks Transport & Brokerage
12.1999 - 03.2006
- Perform various computer functions relative to the clearance of international freight through US.
- Customs, Food & Drug Administration and the Us Department Of Agriculture.
- Extensive knowledge of all other government agencies that monitor and approve imports.
- Responsible for the assignment of queues to imported shipments to enable the determination of Applicable duties and expediting clearance.
- Creating large volume reports for distribution throughout the organization.
- In charge of opening traces on caged shipments using the FedEx system using the appropriate applications.
- Perform data entry and the indexing of documents into the required cases to expedite customs clearance.
- Responsible for all aspects of release Classification and Data input of shipments
- Related support activities in a time sensitive atmosphere
- Working knowledge of the tariff schedules
- Classification and billing records as well as general import requirements and company policies
- Analyze documents and make sound decisions.
Teachers Aide
Newark Pre-School
05.1999 - 06.2001
- Assisted the teacher in supervising children aged 4 and 5.
- Implemented the daily curriculum that involved reading stories to the children, coordinating art.
- And building blocks to identify shapes and colors.
- Met with colleagues to discuss changes in curriculum as it relates to children with special needs.
Education
Managing a Childcare Center
Essex County College
Certificate - Business Administrative
Cittone Institute
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Essex County College Police Academy
12.2014
Bachelor’s Degree - Child Advocacy, Child Psychology
Montclair State University
05.2014
Associate’s Degree - Education
Essex County College
04.2011
Criminal Justice
Essex County College
02.1998
Skills
- Typing (55 wpm)
- Microsoft Word 2000
- Microsoft Excel 2000
- Microsoft Access 2000
- Accounting
- Quickbooks
- CERT
- Master Control
- First aid training
- De-escalation techniques
- Emergency response
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Surveillance
- Contraband seizure
- Self-defense techniques
- Safety
- Security procedures
- Trained in defensive tactics
- Stress tolerance
- Relationship building and management
- Facility security
- Crisis management
- Weapons training
- Prisoner transport
- CCTV monitoring
- Observation techniques
- Crisis intervention training
- Central and pod control
- Suicide prevention
- Gang awareness
- Firearm operations trained
- Search procedures
- Emergency management
- File and record maintenance
- Evidence preservation
- Inmate behavior modification tactics
- Criminal justice
- Background investigations
- Integrity maintenance
- Records management
- Inmate classification
- Negotiation
- Crime prevention
- Facility maintenance
- Product knowledge
- Criminal law
- Continuing education
- Dispatch
- Camera equipment
- Criminal investigations
- Substance abuse
- Behavioral disorders
- Incident prevention
- Non-violent intervention
- Radio communication
- Crisis prevention intervention (CPI)
- Contraband detection
- Search and seize procedures
- Inmate rights
- Ethical standards of conduct
- Regulation compliance
- Work crew management
- Contraband inspections
- Perimeter control
- Visitation oversight
- Work detail oversight
- First aid and CPR certified
- Tower surveillance
- Strategic planning and organization
- Patrol procedures
- Occupational hazards and safety precautions
- Excellent problem solver
- Firearms proficiency
- Organizational skills
- Problem-solving
- Decision-making
- Safety and security
- First aid certification
- Written communication
- Excellent communication
- Incident reporting
- Multitasking
- Conflict resolution
- Inmate transport
- Time management
- Task prioritization
Accomplishments
- Helped implement daily rules and regulations of the correctional faciility
Certification
Business Adminstration
Languages
English
Full Professional
Timeline
Correctional Officer
Essex County Department of Corrections
11.2013 - Current
Customer Service Rep/Billing Rep
FedEx Freight
04.2011 - 11.2013
Substitute Teacher
Newark Board of Education
09.2007 - 11.2013
Release & Classification Analyst
FedEx Trade Networks Transport & Brokerage
12.1999 - 03.2006
Teachers Aide
Newark Pre-School
05.1999 - 06.2001
Certificate - Business Administrative
Cittone Institute
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Essex County College Police Academy
Bachelor’s Degree - Child Advocacy, Child Psychology
Montclair State University
Associate’s Degree - Education
Essex County College
Criminal Justice
Essex County College
Managing a Childcare Center
Essex County College
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