Nicole Heckman

• Inspect cells and conduct random searches of common areas.
• Observe inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Informed inmates and visitors of rules, safety and security procedures and responsibilities.
• Review housing assignments and reassign inmates to meet allocation and safety needs.
• Maintain inmate logs and enter information into electronic offender record systems for regulatory monitoring.
• Oversee public areas and grounds to verify cleanliness and inmate safety.
• Detect potential threats and quickly defuse conflicts.
• Supervise residents during meal distribution and intake, recreation time and work-site performance.
• Transport inmates to and from medical and dental appointments, funerals, work details and court hearings.
• Receive property from incoming inmates, provide receipts and inspect items for contraband.
• Apply non-violent response tools and physical restraint during problematic situations.
• Enforce resident behavior management protocols and draft incident reports for infractions.
• Monitor daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Employ de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.

• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
• Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
• Responded to emergency calls routed by automatic distribution system.
• Advised personnel about accidents, weather conditions or other hazards.
• Used radio, telephone and computer system to update first responders with new information.
• Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Identified needs of customers promptly and efficiently.
• Maintained updated knowledge through continuing education and advanced training.

• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Monitored employee performance and identified performance gaps for corrective action.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Updated and maintained store signage and displays.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Trained and mentored associates to teach daily tasks and procedures.

• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Monitored employee performance and identified performance gaps for corrective action.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Updated and maintained store signage and displays.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Trained and mentored associates to teach daily tasks and procedures.
• Established store tactics and strategies to achieve operational performance and sales goals.

• Build and maintain customer relationships

• Paint the interior and exterior of homes and businesses

•Put up and finish Sheet rock

• Lay flooring

• Put up tile backsplashes

• Take down popcorn ceilings as well as Skip-trailing ceilings