Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Multifamily Sales Manager
Cabinet Works Group
Livonia, MI
04.2022 - Current
Established relationships with key clients, while maintaining existing customer base.
Performed sales consultations and educated clients on products and services.
Created and presented monthly reports to management on sales performance.
Established new accounts and serviced existing accounts maintaining professional relationships.
Single Family Account Manager
Cabinet Works Group
Livonia, MI
11.2012 - 04.2022
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Developed and maintained relationships with key accounts to ensure customer satisfaction.
Built and maintained productive relationships with customers and internal partners.
Acted as main point of contact in matters relating to client concerns and needs.
Developed strategies to increase revenue from existing accounts.
Negotiated contracts with clients to maximize profitability.
Analyzed client data and identified opportunities for growth.
Negotiated contracts and closed agreements to maximize profits.
De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Generated leads through cold calling activities.
Single Family operations shut down April 2022 - Transferred to the Multifamily Group
Regional Field Service Manager
Armstrong World Industries
Thompsontown, PA
11.2007 - 11.2012
Oversaw onsite and offsite maintenance, repair and installation jobs.
Conducted regular training sessions for field service technicians to ensure they had up-to-date knowledge of products and services offered by the company.
Provided technical support and troubleshooting assistance for customers in the region.
Implemented best practices for safety protocols when performing work in the region.
Scheduled preventative maintenance visits with customers throughout the region.
Formed and sustained strategic relationships with clients.
Field Service Manager
Arrowwood Cabinetry
San Antonio, TX
01.2005 - 11.2007
Planned and coordinated field operations, including scheduling of personnel, equipment, materials and services.
Coordinated with contractors, vendors for timely delivery of supplies, materials needed for projects.
Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.