Brian Wells
Greenwich,NY
Summary
Dynamic and results-oriented professional with a proven track record of excelling in customer service and problem-solving abilities. Leveraged critical thinking to enhance customer satisfaction and safety standards. Skilled in fostering positive relationships and mentoring staff, demonstrating exceptional complaint resolution and active listening skills.
Overview
6
6
years of professional experience
Work History
Ski Instructor
Willard Mountain Ski Resort
2018.11 - Current
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
Assistant Manager
Farmer's Daughter's Drive In
2021.04 - 2024.08
- Supervised food and service operations to meet time, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Food Service Worker
Gordon College
2023.10 - 2024.05
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Developed and maintained positive relationships with customers to enhance service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Education
Bachelor's - Biblical Studies And Philosophy
Gordon College
255 Grapevine Rd, Wenham, MA 01984, United States05.2027
High School Diploma -
Greenwich Central School District
10 Grey Ave, Greenwich, New York, 1283406.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint resolution
- Microsoft Systems
Timeline
Food Service Worker
Gordon College
2023.10 - 2024.05
Assistant Manager
Farmer's Daughter's Drive In
2021.04 - 2024.08
Ski Instructor
Willard Mountain Ski Resort
2018.11 - Current
Bachelor's - Biblical Studies And Philosophy
Gordon College
High School Diploma -
Greenwich Central School District
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