Summary
Overview
Work History
Education
Skills
Websites
Certification
Key Qualifications
Timeline
Generic

Brian Wielhouwer

New Bern,NC

Summary

Proven customer relations and problem-solving abilities. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Care Associate

Veterans government services
04.2024 - Current
  • Assist 50-75 beneficiaries a day with associate account questions.
  • Manage monthly and recurring account payments.
  • Manage and change referral options.
  • Liaison with provider offices.
  • Provided exceptional service by consistently meeting or exceeding key performance indicators.
  • Consistently maintained a high level of professionalism while interacting with customers across diverse industries and backgrounds.

Deputy Sheriff

Pamlico county sheriff's office
07.2023 - 04.2024
  • Patrol assigned areas to protect life and property, deter crime, and enforce laws.
  • Respond to emergency calls, disturbances, and other violations of laws.
  • Secure and protection of crime scenes.
  • Testify in court as a material witness.
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.

Explosive Ordnance Disposal Technician

United States Marine Corps
07.2019 - 08.2023
  • Asset manager Accounted for 4,200,000 dollars in gear and equipment.
  • Identify and neutralize explosive threats.
  • Accounted for and maintained emergency response vehicles and assets totaling 500,000 dollars.
  • On a given assignment, worked a 7-day/24-hour emergency response duty/shift.
  • VIP missions protecting high-profile personnel.
  • Developed standard operating procedures for handling novel or unfamiliar explosive threats, minimizing risks to personnel and property.
  • Served as an essential liaison between the EOD team and other military units during joint missions, ensuring smooth coordination and information sharing.

Supervisor Trainer

United States Marine Corps
09.2017 - 06.2019
  • Facilitated training for 400 Junior officers.
  • Instructed disassembly and assembly of small arms weapons systems.
  • Supervised the safe execution of range operations.
  • Fostered a culture of continuous improvement, offering constructive feedback and encouraging open communication among team members.

Supervision Headquarters Section

United States Marine Corps
10.2016 - 09.2017
  • Organized vehicle support for range and mission operation.
  • Set up resupply operations for food and supplies.
  • Accounted for and maintained housing accommodations.
  • Maintained 1,000,000 dollars of mission essential equipment.
  • Overhauled outdated procedures to modernize operations within the section.
  • Enhanced team performance with regular training sessions and one-on-one coaching.

Team leader

United States Marine Corps
07.2015 - 10.2016
  • Facilitated the training of junior Marines.
  • Responsible for the safety and training of four junior Marines.
  • Leader of a mobile forward observation vehicle team.

Team Member

United States Marine Corps
06.2013 - 06.2016
  • Managed the security of Naval assets.
  • Team lead for a mobile security team.
  • Facilitated the safe transport of Nuclear weapons and components.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.

Education

Bachelor’s - Social work

Walden University
03.2027

Skills

  • Strong Communication Skills
  • Adaptability
  • Strong interpersonal skills
  • Excellent written and verbal communication skills
  • Language proficiency
  • Reporting and analysis
  • Call center experience
  • Customer education
  • Coaching and mentoring
  • Escalation management
  • Phone etiquette
  • Task prioritization
  • Call handling

Websites

Certification

  • Recognizing Signs of Assaultive Behavior, 2023
  • Domestic Violence: The Psychology of Where to Stay or Go (LE), 2023
  • Ethics: Preempting Misconduct and Increasing Integrity (DO), 2023
  • Preserving the Detention Center Crime Scene, 2023
  • Critical Incident Expose - Detention, 2023
  • Enhancing Community Policing (Online), 2023
  • Ethics and Duty to Intervene (LE, DO, TC), 2023
  • Hazardous Materials, 2023
  • Juvenile Justice Issues and Challenges, 2023
  • Legal Update (LE), 2023
  • New Rules Update, 2023
  • Recognizing Assaultive Behaviors - Detention, 2023
  • School Resource Officer: Active Assailant Refresher, 2023
  • Cell Extractions, 2023
  • Cell Management and Control, 2023
  • De-escalation Techniques, 2023
  • North Carolina Basic Law Enforcement Certification, 2023
  • Firefighter Fire Ground Operations 1-9, 2020
  • Firefighter 1&2, 2020
  • Firefighter Rescue Operations, 2020
  • Haz Mat Ops - AWE, 2020
  • Emergency Medical Care, 2020
  • TIMS Traffic Incident Management, 2020
  • Explosive Ordnance Disposal Supervisors, 2021
  • Homemade Explosives Course ATF, 2019
  • Explosive Ordnance Disposal School, 2019
  • Security Forces Training, 2013
  • Basic Infantry School, 2013
  • Recruit Training, 2012

Key Qualifications

  • Strong Communication Skills
  • Adaptability
  • Strong interpersonal skills
  • Excellent written and verbal communication skills

Timeline

Customer Care Associate

Veterans government services
04.2024 - Current

Deputy Sheriff

Pamlico county sheriff's office
07.2023 - 04.2024

Explosive Ordnance Disposal Technician

United States Marine Corps
07.2019 - 08.2023

Supervisor Trainer

United States Marine Corps
09.2017 - 06.2019

Supervision Headquarters Section

United States Marine Corps
10.2016 - 09.2017

Team leader

United States Marine Corps
07.2015 - 10.2016

Team Member

United States Marine Corps
06.2013 - 06.2016

Bachelor’s - Social work

Walden University

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