Brian Wielhouwer
New Bern,NC
Summary
Proven customer relations and problem-solving abilities. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Associate
Veterans government services
Remote
04.2024 - Current
- Assist 50-75 beneficiaries a day with associate account questions.
- Manage monthly and recurring account payments.
- Manage and change referral options.
- Liaison with provider offices.
- Provided exceptional service by consistently meeting or exceeding key performance indicators.
- Consistently maintained a high level of professionalism while interacting with customers across diverse industries and backgrounds.
Deputy Sheriff
Pamlico county sheriff's office
Pamlico county, NC
07.2023 - 04.2024
- Patrol assigned areas to protect life and property, deter crime, and enforce laws.
- Respond to emergency calls, disturbances, and other violations of laws.
- Secure and protection of crime scenes.
- Testify in court as a material witness.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
Explosive Ordnance Disposal Technician
United States Marine Corps
McAs Cherry Point, NC
07.2019 - 08.2023
- Asset manager Accounted for 4,200,000 dollars in gear and equipment.
- Identify and neutralize explosive threats.
- Accounted for and maintained emergency response vehicles and assets totaling 500,000 dollars.
- On a given assignment, worked a 7-day/24-hour emergency response duty/shift.
- VIP missions protecting high-profile personnel.
- Developed standard operating procedures for handling novel or unfamiliar explosive threats, minimizing risks to personnel and property.
- Served as an essential liaison between the EOD team and other military units during joint missions, ensuring smooth coordination and information sharing.
Supervisor Trainer
United States Marine Corps
Quantico, VA
09.2017 - 06.2019
- Facilitated training for 400 Junior officers.
- Instructed disassembly and assembly of small arms weapons systems.
- Supervised the safe execution of range operations.
- Fostered a culture of continuous improvement, offering constructive feedback and encouraging open communication among team members.
Supervision Headquarters Section
United States Marine Corps
Camp Pendleton, CA
10.2016 - 09.2017
- Organized vehicle support for range and mission operation.
- Set up resupply operations for food and supplies.
- Accounted for and maintained housing accommodations.
- Maintained 1,000,000 dollars of mission essential equipment.
- Overhauled outdated procedures to modernize operations within the section.
- Enhanced team performance with regular training sessions and one-on-one coaching.
Team leader
United States Marine Corps
Camp Pendleton, CA
07.2015 - 10.2016
- Facilitated the training of junior Marines.
- Responsible for the safety and training of four junior Marines.
- Leader of a mobile forward observation vehicle team.
Team Member
United States Marine Corps
Naval Sub Base Kings Bay, Saint Marys
06.2013 - 06.2016
- Managed the security of Naval assets.
- Team lead for a mobile security team.
- Facilitated the safe transport of Nuclear weapons and components.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
Education
Bachelor’s - Social work
Walden University
03.2027
Skills
- Strong Communication Skills
- Adaptability
- Strong interpersonal skills
- Excellent written and verbal communication skills
- Language proficiency
- Reporting and analysis
- Call center experience
- Customer education
- Coaching and mentoring
- Escalation management
- Phone etiquette
- Task prioritization
- Call handling
Certification
- Recognizing Signs of Assaultive Behavior, 2023
- Domestic Violence: The Psychology of Where to Stay or Go (LE), 2023
- Ethics: Preempting Misconduct and Increasing Integrity (DO), 2023
- Preserving the Detention Center Crime Scene, 2023
- Critical Incident Expose - Detention, 2023
- Enhancing Community Policing (Online), 2023
- Ethics and Duty to Intervene (LE, DO, TC), 2023
- Hazardous Materials, 2023
- Juvenile Justice Issues and Challenges, 2023
- Legal Update (LE), 2023
- New Rules Update, 2023
- Recognizing Assaultive Behaviors - Detention, 2023
- School Resource Officer: Active Assailant Refresher, 2023
- Cell Extractions, 2023
- Cell Management and Control, 2023
- De-escalation Techniques, 2023
- North Carolina Basic Law Enforcement Certification, 2023
- Firefighter Fire Ground Operations 1-9, 2020
- Firefighter 1&2, 2020
- Firefighter Rescue Operations, 2020
- Haz Mat Ops - AWE, 2020
- Emergency Medical Care, 2020
- TIMS Traffic Incident Management, 2020
- Explosive Ordnance Disposal Supervisors, 2021
- Homemade Explosives Course ATF, 2019
- Explosive Ordnance Disposal School, 2019
- Security Forces Training, 2013
- Basic Infantry School, 2013
- Recruit Training, 2012
Key Qualifications
- Strong Communication Skills
- Adaptability
- Strong interpersonal skills
- Excellent written and verbal communication skills
Timeline
Customer Care Associate
Veterans government services
04.2024 - Current
Deputy Sheriff
Pamlico county sheriff's office
07.2023 - 04.2024
Explosive Ordnance Disposal Technician
United States Marine Corps
07.2019 - 08.2023
Supervisor Trainer
United States Marine Corps
09.2017 - 06.2019
Supervision Headquarters Section
United States Marine Corps
10.2016 - 09.2017
Team leader
United States Marine Corps
07.2015 - 10.2016
Team Member
United States Marine Corps
06.2013 - 06.2016
Bachelor’s - Social work
Walden University