Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna M. Torrez

Dallas,TX

Summary

Experienced customer experience specialist brings seventeen+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

17
17
years of professional experience

Work History

Customer Care Associate

Saylite/ Texas Fluorescents
03.2022 - Current
  • Providing exceptional customer service by assisting customers in product selection, answering inquiries, and addressing concerns.
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Managed supplier deliveries around client needs to increase client retention
  • Identified crisis calls and arranged for emergency assistance to resolve important problems
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction

Patient Care Representative

Dental One
10.2021 - 02.2022
  • Built strong relationships with clients through regular communication and proactive problem-solving.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Scheduled approximately 200 patients per week and made reminder calls.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.

Claims Processor

NFC Life Insurance Co
07.2006 - 09.2021
  • Assessed and processed claims, ensuring compliance with company policies and procedures
  • Resolved customer complaints and issues, demonstrating empathy and professionalism
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy
  • Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes

Education

Associate of Arts - Business Marketing

Wade College
Dallas, TX
05.2002

Skills

  • Excellent interpersonal and communication skills, both written and verbal
  • Strong problem-solving abilities and customer-centric approach
  • Proven ability to handle difficult customers and resolve conflicts effectively
  • Detail-oriented with excellent organizational and time management skills

Timeline

Customer Care Associate

Saylite/ Texas Fluorescents
03.2022 - Current

Patient Care Representative

Dental One
10.2021 - 02.2022

Claims Processor

NFC Life Insurance Co
07.2006 - 09.2021

Associate of Arts - Business Marketing

Wade College
Deanna M. Torrez