Deanna M. Torrez
Dallas,TX
Summary
Experienced customer experience specialist brings seventeen+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
17
17
years of professional experience
Work History
Customer Care Associate
Saylite/ Texas Fluorescents
03.2022 - Current
- Providing exceptional customer service by assisting customers in product selection, answering inquiries, and addressing concerns.
- Responded to customer needs through competent customer service and prompt problem-solving
- Managed supplier deliveries around client needs to increase client retention
- Identified crisis calls and arranged for emergency assistance to resolve important problems
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction
Patient Care Representative
Dental One
10.2021 - 02.2022
- Built strong relationships with clients through regular communication and proactive problem-solving.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Scheduled approximately 200 patients per week and made reminder calls.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
Claims Processor
NFC Life Insurance Co
07.2006 - 09.2021
- Assessed and processed claims, ensuring compliance with company policies and procedures
- Resolved customer complaints and issues, demonstrating empathy and professionalism
- Reviewed applications and supporting documents to verify claims eligibility and accuracy
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes
Education
Associate of Arts - Business Marketing
Wade College
Dallas, TX05.2002
Skills
- Excellent interpersonal and communication skills, both written and verbal
- Strong problem-solving abilities and customer-centric approach
- Proven ability to handle difficult customers and resolve conflicts effectively
- Detail-oriented with excellent organizational and time management skills
Timeline
Customer Care Associate
Saylite/ Texas Fluorescents
03.2022 - Current
Patient Care Representative
Dental One
10.2021 - 02.2022
Claims Processor
NFC Life Insurance Co
07.2006 - 09.2021
Associate of Arts - Business Marketing
Wade College
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