Crystal Cline
Harrisburg,PA
Summary
Loyal and reliable Customer Care Associate with MSC Industrial Supply, recognized for resolving complex customer issues and enhancing satisfaction through effective communication and problem-solving. Skilled in order processing and complaint handling, I consistently contributed to positive reviews and streamlined workflows, demonstrating adaptability and a commitment to service excellence.
Overview
25
25
years of professional experience
Work History
Customer Care Associate
MSC Industrial Supply
Jonestown, PA
10.2022 - Current
- Assisted customers with inquiries and product selection to enhance satisfaction.
- Managed order processing and tracking using internal systems to ensure timely delivery.
- Resolved customer complaints effectively, maintaining professionalism and empathy.
- Collaborated with team members to streamline workflows and improve service efficiency.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Adapted quickly to changing priorities in a fast-paced environment to meet customer needs.
- Freight Quotes
- Electronic Purchase Orders
- Negotiating Pricing
- Contact vendors for pricing, availability and lead times
Server
Dockside Willies
Lemoyne, PA
08.2020 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained new staff on menu knowledge and customer interaction techniques.
- Collaborated with kitchen staff to accommodate special dietary requests effectively.
- Handled cash transactions accurately, maintaining balanced registers at shift end.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Production Specialist
Exela Technologies
Harrisburg, PA
09.2001 - 12.2019
- Operated production machinery to ensure efficient workflow and product quality.
- Collaborated with cross-functional teams to streamline process improvements and enhance operational efficiency.
- Trained and mentored new team members on equipment use and safety protocols.
- Monitored production metrics to identify areas for improvement and implement corrective actions.
- Conducted routine quality checks to ensure compliance with industry standards and specifications.
- Coordinated maintenance schedules for machinery, ensuring minimal disruption to production activities.
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems, and completing basic repairs.
- Printed large quantities of copies for meetings, shipped to members
- Ensure work is completed in accordance to company compliance for confidential files
- Compile daily Excel spreadsheet, consisting of index files
- Maintain good working relationship with coworkers through the enterprise
- Deliver paper, maintain the copier on the floor
- Prep, separate and organized files to be digitized
- Scan documents in the company storage file
- Quality check documents before digitizing
Education
High School Diploma - Cosmetology
Dauphin County Technical School
Harrisburg, PA06.2001
Skills
- Complaint handling
- Call center experience
- Reporting and analysis
- Coaching and mentoring
- Dispute resolution
- Shipping and delivery
- Returns and exchanges
- Email management
- Customer service
- Time management
- Multitasking and organization
- Inbound customer service
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Email communication
- Customer relations
- Phone etiquette
- First call resolution
- Data entry
- Task prioritization
- Product knowledge
- Customer relationship management
- Documentation and reporting
- Quality assurance
- Project management
- Order processing
- Cultural awareness
- Upselling techniques
- Billing coordination
- Database research
- Issue escalation
- Brand representation
- Cataloging
- Custom order management
- Email correspondence
- Call handling
- Point-of-sale system
- Security verification
- Call logging
- Contract negotiation expertise
- Punctuality and reliability
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Organizational skills
- Shipping and receiving
- Money handling
- Teamwork skills
- Microsoft office
- Self motivation
- Work prioritization
- Information gathering
- Goal setting
- Professionalism
- Shipping procedures
- Issue and complaint resolution
- Interpersonal communication
- Quality control
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Food safety practices
- Suggestive selling
- Guest relations management
- Allergy awareness
- Tableside etiquette
- Guest seating
- Table setting
- Wine service
- Banquet coordination
- Patience and tolerance
- Outgoing personality
- Responsible alcohol service
- Cash register operation
- Alcohol awareness
- Cash and credit transactions
- Point of sale systems
- Classic cocktails
- Drink preparation techniques
- Engaging personality
- Clear and effective communication
Timeline
Customer Care Associate
MSC Industrial Supply
10.2022 - Current
Server
Dockside Willies
08.2020 - Current
Production Specialist
Exela Technologies
09.2001 - 12.2019
High School Diploma - Cosmetology
Dauphin County Technical School