Sales leader with proven ability to drive revenue growth and enhance team performance. Expertise in sales strategy, client relationship management, and market analysis. Strong focus on teamwork, adaptability, and achieving results. Known for leadership, communication, and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Director of Sales and Customer Service – Laboratory/Products Divisions
Great Lakes Dental Technologies
01.2016 - Current
Reports directly to the VP of Sales- Grow sales through outbound and inbound calls and practice visits, Coach and Develop Sales Team, Create Career Paths and Internal Growth for Employees, Conduct Weekly One-on-One Meetings with Employees and Staff, Conduct Monthly Sales Training Meetings, Develop Employee Strengths, Increase Revenue, Increase Profitability, Daily Metric Review and Assessment, Monthly Incentive Review, Hiring and Onboarding, Projections and Analysis
Exceeded revenue and profit targets every year
Promoted three times in first 5 years
Successfully hit and exceeded monthly and yearly quota
Grew new clear aligner product second largest line in our laboratory
Created career development plans and had several employees promoted
Responsible for 55 million in annual revenue
Senior Regional Manager of Practice Development
Aspen Dental Management Inc.
01.2007 - 01.2016
Multi-unit practice management
Responsible for over 17 million annually
Increase Revenue, Increase Profitability, Profit and Loss Reports, Annual Budgeting, Hiring, Coaching and Developing, Create Career Paths and Internal Growth for Employees, Opening New Practices, Relationship Building with Doctors, Patients and Employees, Patient Satisfaction, Monthly Office Reviews, Monthly Incentive Reviews, Sales Training
Promoted 4 times within 5 years
Rebuilt a 9-office region in Central New York
Increased employee engagement by 40% my first year in Central New York
Successfully opened over 50 new practices on New Office Development
Successfully trained over 50 new managers
Sales and Marketing Director
Direct Buy of Buffalo
01.2006 - 01.2007
Give presentations and tours to prospective clients
Build up relationships with clients
Increase client memberships
Have extensive knowledge of products and terms, benefits and conditions of client contracts
Worked in a high-paced commission-based sales position
First Sales Director to enroll seven consecutive clients
Achieved and surpassed assigned sales quota throughout employment
Branch Manager
Tuxedo Junction, Greater Buffalo
01.1998 - 01.2007
Customer Service, Customer Consultations, Personnel Training, Bookkeeping, Profit and Loss Reports, Trade Shows, Ordering/Invoicing, Telemarketing, Warehousing, Sales and Merchandising, Staff Development, Records Management, Cash Management, Troubleshooting/Problem Solving, Inventory Control, Quality Control, New Customer Development, Policies and Procedures
Employee of the Month, a company-wide award
Received the honor seven times
Received an Outstanding Service Award at the Company Awards Dinner
Registered the most weddings three years
Ranked number one in sales three years
One of three people in the company’s history to manage a branch location while attending college full-time
Education
B.A. - Communication
State University of New York at Buffalo
Buffalo, NY
Skills
Sales training and leadership
Revenue Growth
Sales funnel management
Pipeline Development
KPI analysis
Relationship Building
Strategic Planning
Sales team motivation
Profitability Optimization
Sales strategy development
Negotiation expertise
Sales Presentations
References
Available upon request.
Timeline
Director of Sales and Customer Service – Laboratory/Products Divisions
National Sales Director Electrical and HVAC Divisions – Canada (Contractor) at NSI Industries LLCNational Sales Director Electrical and HVAC Divisions – Canada (Contractor) at NSI Industries LLC
<ul><li>13 years of Expertise in the field of Banking operations, sales and Relationship Management.</li><li>Maintaining Standard of Performance Score card and being Topper in PAN India level.</li><li>Ensuring world class customer service & resolving complaints as per the specified process within the stipulated TAT.</li><li>Maintaining productivity by acquiring CASA NTB’s, NRI accounts, CASA average value, term deposits, insurance products, assets, Demat & online trading accounts.</li></ul> at Equitas Small Finance Bank Ltd<ul><li>13 years of Expertise in the field of Banking operations, sales and Relationship Management.</li><li>Maintaining Standard of Performance Score card and being Topper in PAN India level.</li><li>Ensuring world class customer service & resolving complaints as per the specified process within the stipulated TAT.</li><li>Maintaining productivity by acquiring CASA NTB’s, NRI accounts, CASA average value, term deposits, insurance products, assets, Demat & online trading accounts.</li></ul> at Equitas Small Finance Bank Ltd
<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY