Summary
Overview
Work History
Education
Skills
Timeline
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Brian Wilson

Raleigh,NC

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

11
11
years of professional experience

Work History

Operations Associate

PNC Arena
03.2021 - Current
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Followed shipping and receiving procedures for goods and materials.

Operation Part-Time Lead

PNC Arena
01.2017 - Current
  • Managed and allocated staff and material resources to meet production goals.
  • Performed quality control and monitored production efforts.
  • Oversaw problem resolution to address barriers to operational efficiency.
  • Planned operations and activities, and led projects.
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Tow Truck Driver

Big Daddy Towing
08.2012 - 01.2017
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Education

High School Diploma -

Millbrook High School
Raleigh, NC
06.1999

Skills

  • Shipping Procedures
  • Process Enhancements and Revisions
  • Safety Policies
  • Verbal and Written Communication

Timeline

Operations Associate

PNC Arena
03.2021 - Current

Operation Part-Time Lead

PNC Arena
01.2017 - Current

Tow Truck Driver

Big Daddy Towing
08.2012 - 01.2017

High School Diploma -

Millbrook High School

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Brian Wilson