Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Brian Wolfe

Kenosha,WI

Summary

Dynamic and detail-oriented scheduling professional with extensive experience in coordinating and optimizing schedules to enhance operational efficiency. Strong analytical skills combined with a strategic mindset to anticipate and resolve potential conflicts, ensuring smooth workflow across various departments. Exceptional communication and organizational abilities, with a track record of fostering collaborative relationships with cross-functional teams. Committed to continuous improvement and staying abreast of industry best practices to drive productivity and operational excellence.

Overview

15
15
years of professional experience

Work History

Stower

Amazon
01.2023 - Current
  • Help train new associates
  • Ensure inventory is properly sorted to fulfill orders.
  • Customer fulfillment expectancy 99.9%
  • Verified Quality of Product is in expected condition
  • Maintain 98.9 KPI Accuracy Rating


Digital Team Lead

Wal-Mart
01.2020 - 01.2023
  • Supervise over 100 associates
  • Created Schedules for all 3 shifts to Capacity Hours
  • Performed day-to-day planning for the digital team
  • Analyzed data to maximize the efficiency of the team
  • Employee Quarterly Reviews and CPI


Seasonal Department Manager

Wal-Mart
01.2009 - 01.2020
  • Trained new associates
  • Setup Rotational displays
  • Created floor plans for modulars and displays
  • Determine shelf-life items during seasons
  • Delegated tasks to associates.

Tax Professional

H & R Block
01.2009 - 01.2011
  • Completed annual training on tax preparation
  • Prepared Legal Documents
  • Professionally advised clients on financial and filing options
  • Performed key holder responsibilities for the tax office.

Education

Bachelor of Science in Mathematics -

University of Wisconsin-Parkside

Skills

  • Microsoft Office Suite
  • Tableau - ERP Software
  • H&R Block Tax Software
  • Computer Skills
  • Analytical
  • Supervising
  • Team Leadership
  • Data Entry
  • Proactive
  • Customer Satisfaction
  • Project Management

Personal Information

Title: Customer Service Specialist

Timeline

Stower

Amazon
01.2023 - Current

Digital Team Lead

Wal-Mart
01.2020 - 01.2023

Seasonal Department Manager

Wal-Mart
01.2009 - 01.2020

Tax Professional

H & R Block
01.2009 - 01.2011

Bachelor of Science in Mathematics -

University of Wisconsin-Parkside
Brian Wolfe