Brian Young

I am a Certified Ophthalmic Assistant (C.O.A)

• I assist in aiding ophthalmologists by obtaining medical records, performing preliminary eye function testing and explaining to patients about medication or procedures.
• Working alongside an ophthalmologist, gathering patient information necessary to complete a diagnosis.
• Ability to manage multiple tasks simultaneously—such as documenting, retrieving records, and tracking results—in a fast-paced environment.
• I have the Ability to listen attentively to fast-paced conversations and synthesize information, as well as communicate effectively with physicians and nurses.
• I will always maintain a professional demeanor, appearing, and being dependable regarding attendance.

• Clinical Office Manager - Ensure proper staffing of office to maintain standard patient/employee ratio, provide assistance to all positions when necessary, process and complete payroll, employee reviews, and evaluations for pay increases. Address any and all patient concerns prior to, during and following office visit. Communicate with doctors, staff and business managers in order to meet demands and evolving company standard.
• Previously acted as surgical counselor - Meeting with patients to discuss surgical procedure, necessary paperwork, make lens choices for cataracts, and working alongside doctor to ensure appropriate scheduling, clearance, and accuracy in diagnosis.
  
• Previously acted as technician - aiding ophthalmologists by obtaining medical records, performing preliminary eye function testing and explaining to patients about medication or procedures. Working alongside an ophthalmologist, gathering patient information necessary to complete a diagnosis.

• Delivered mail efficiently to designated routes while adhering to safety protocols.
• Operated various postal equipment and tools for sorting and delivering mail accurately.
• Managed customer inquiries and provided exceptional service, enhancing overall satisfaction.
• Adapted quickly to changing weather conditions and route adjustments, maintaining delivery schedules.
• Assisted in training new staff on operational procedures and best practices for efficiency.
• Collaborated with team members to streamline workflows and improve delivery processes.

• Led team in achieving operational excellence through process optimization and staff training.
• Managed daily restaurant operations, ensuring compliance with health and safety regulations.
• Developed staff schedules to enhance productivity and service quality during peak hours.
• Implemented inventory management systems to reduce waste and improve supply chain efficiency.
• Mentored team members, fostering a collaborative environment focused on continuous improvement.
• Analyzed customer feedback to identify areas for menu enhancement and service improvements.
• Coordinated training programs that improved employee performance and customer satisfaction scores.
• Streamlined communication processes between front-of-house and back-of-house teams for better workflow efficiency.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.