Brian Zentner

• Successfully delivered over 100 Freshservice design and implementation projects, 250 Remedyforce design and implementation projects, and 100 Salesforce configuration projects.
• Designed system configurations with customer during strategy sessions with key stakeholders to provide customized best practice ITSM systems.
• Implemented ITSM systems based on designs with customer IT and Management teams.
• Provided advanced system administration to customers requiring assistance that extended past their capabilities.
• Certified as a Freshservice Implementation Consultant with experience in all modules to include: Incident, Problem, Change, Knowledge, CMDB, and Service Catalog.
• Certified as a BMC Remedyforce Consultant with experience in all modules to include: Incident, Problem, Change, Knowledge, CMDB, and Service Catalog.

• Successfully delivered over 150 Remedyforce design and implementation configuration projects.
• Successfully delivered over 100 BMC Footprints implementation configuration projects.
• Designed system configurations with customer during strategy sessions with key stakeholders to provide customized best practice ITSM systems.
• Implemented ITSM systems based on designs with customer IT and Management teams.
• Provided advanced system administration to customers requiring assistance that extended past their capabilities.
• Certified as a BMC Remedyforce Consultant with experience in all modules to include: Incident, Problem, Change, Knowledge, CMDB, and Service Catalog.
• Certified as a BMC Footprints Implementation Consultant with experience in all modules to include: Incident, Problem, Change, Knowledge, CMDB, and Service Catalog.

Independent consultant focusing service in the following specialties:

• Network Administration
• Service Administration
• Microsoft SQL Server reporting
• Web Development

• Led IT operations for Miller Bearings, Inc. overseeing infrastructure, security, and enterprise applications.
• Developed and executed 3 and 5 year strategic roadmap aligning IT initiatives with business objectives, increasing operational efficiency by 98%.
• Directed a team of 3 IT professionals across help desk, systems, network, and security.
• Spearheaded a company-wide cloud migration, reducing infrastructure costs and improving system uptime to 99.99%.
• Managed vendor relationships and negotiated contracts resulting in 20% cost savings.
• Mentored IT staff and implemented a OLA to provide our customers timely services.
• Implemented ITSM system to streamline support and service requests.
• Designed and managed implementation of company-wide telephony over IP system that cut telecommunications costs by 25%.
• Managed $500,000 annual budget and effectively met all operational requirements within budget and on time based on release schedule.

• Provided high speed circuit support to Sprint customers maintaining required customer satisfaction levels and consistently meeting or beating SLA times required by organization.
• Tested new network system configurations and documented results.
• Assisted management in building training documentation for support personnel.