Briana Adair

•Receive and review incoming short-term disability claims via phone, email, or online portal.

•Verify the completeness and accuracy of the submitted documentation.

•Enter claim information into the system for tracking and processing.

•Explain the short-term disability process, eligibility criteria, and documentation requirements.

•Provide timely updates to claimants on claim status.

•Communicate with healthcare providers to obtain medical certification, or additional documentation.

•Coordinate with case management teams or employers regarding employee leave and benefits.

•Escalate complex or unclear cases to senior disability specialists, or case managers.

•Maintain accurate records and documentation in accordance with company policy and legal procedures.

• Assist customers with online sell of their vehicle.
• Reached out to lien holders to obtain documents needed for purchasing vehicles.
• Review uploaded checks and documents for verification.
• Offered advice and assistance to customers through the selling process.
• Recommended vehicle options to customers after listening to their wants and needs.
• Used multiple systems and tools to generate documents, take payments, and review account history.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Consulted with outside parties to resolve discrepancies and create expert solutions.

• Provide customers with ongoing technical support.
• Demonstrate and explain the operation and use of products.
• Answer customers' questions about products, prices, availability, or credit terms.
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Collaborate with colleagues to exchange information, such as selling strategies or marketing consumer preferences.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Verified inventory counts.
• Helped plan team-building exercises to increase employee performance and job satisfaction.
• Assist manager with weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

• Provide customers with ongoing technical support.
• Demonstrate and explain the operation and use of products.
• Answer customers' questions about products, prices, availability, or credit terms.
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Collaborate with colleagues to exchange information, such as selling strategies or marketing consumer preferences.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Verified inventory counts.
• Helped plan team-building exercises to increase employee performance and job satisfaction.
• Assist manager with weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

• Stayed up-to-date on menu changes to help customers make food choices.
• Greeted new customers, discussed specials and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Take orders over the phone and prepare for pickup.
• Enforced company morals and objectives to ensure guests are satisfied while dining in or taking out.