Jasmine Simmons- Dixon
Tampa,FL
Summary
Dedicated Professional Worker willing to take on any task to help the team. Able to learn new processes quickly and adapt to different customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Pursuing a position where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Short Term Disability Associate
Telepeformance
Remote
10.2025 - 03.2026
- Managed customer inquiries, resolving issues efficiently to enhance client satisfaction.
- Developed training materials for new associates, improving onboarding process effectiveness.
- Analyzed performance data to identify trends and recommend operational improvements.
- Collaborated with cross-functional teams to implement workflow enhancements and streamline processes.
- Evaluated disability claims to ensure compliance with regulatory standards and internal policies.
Disability Claims Leave Specialist
Progressive
Tampa, FL
07.2022 - 06.2025
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Reported policy changes and company conditions affecting customer satisfaction.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Tracked all pending authorizations to ensure timely resolution and avoid revenue loss.
- Evaluated short term disability claims to determine eligibility based on regulatory guidelines and documentation.
Leave Claims Specialist I
Progressive
03.2019 - 07.2022
- Processed FMLA , ADA claims ensuring compliance with federal regulations and company policies.
- Reviewed medical documentation to determine eligibility for leave requests, maintaining accuracy in assessments.
- Communicated with employees and managers to clarify FMLA entitlements and benefits, fostering understanding.
- Worked effectively in fast-paced environments.
Intake Specialist
Progressive
10.2016 - 03.2019
- Conducted comprehensive assessments to determine client eligibility for services.
- Coordinated intake processes, ensuring timely and accurate data entry into management systems.
- Developed and maintained strong relationships with clients to facilitate communication and support.
- Streamlined documentation procedures, improving efficiency in client onboarding processes.
Leave Specialist
Convergys Corporation
Tampa, FL
10.2015 - 07.2016
- Managed leave administration processes, ensuring compliance with company policies and legal regulations.
- Provided compassionate support to employees during their leaves of absence, addressing concerns promptly and offering guidance as needed.
- Streamlined leave request procedures by implementing an efficient online system, resulting in reduced processing time and improved employee satisfaction.
Benefit Verification Specialist
Birth Doula
Tampa, FL
04.2014 - 10.2015
- Conducted comprehensive benefits verification for clients, ensuring accurate and timely processing of claims.
- Collaborated with healthcare providers to clarify coverage details and resolve discrepancies in patient information.
- Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
Education
High School Diploma - undefined
Hillsborough High School
Tampa, FL06.2011
Skills
- Exceptional Customer Service Etiquette
- Customer relations
- Cash register operations
- Empathetic and genuine
- Team Player Oriented
- Proficient in MS Programs
- Active listening skills
- Safety and compliance
- Effective communication
- Customer service oriented
- Multitasking
- Time management
- Strong work ethic
- Prioritizing
- Efficient precision
- FMLA , ADA , Short Term Disability knowledge
- Teamwork and collaboration
- Decision-making
Timeline
Short Term Disability Associate
Telepeformance
10.2025 - 03.2026
Disability Claims Leave Specialist
Progressive
07.2022 - 06.2025
Leave Claims Specialist I
Progressive
03.2019 - 07.2022
Intake Specialist
Progressive
10.2016 - 03.2019
Leave Specialist
Convergys Corporation
10.2015 - 07.2016
Benefit Verification Specialist
Birth Doula
04.2014 - 10.2015
High School Diploma - undefined
Hillsborough High School