Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Buck

Maquoketa

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience

Work History

Senior Short-Term Disability Examiner

Sedgwick
11.2024 - Current
  • Utilized multiple programs simultaneously while managing phone communications.

Office Manager

Roeder Brothers Inc.
06.2022 - 11.2024
  • Managed and redirected phone calls, performed daily bank deposit reconciliations, and submitted warranty claims

Short-Term Disability Examiner

Sedgwick
10.2021 - 06.2022
  • Conducted outreach to employees and medical offices for clarification on health situations.
  • Simultaneously utilized multiple software programs while managing phone communications.
  • Focused on processing pregnancy claims and coordinating maternal/paternal leave requests.
  • Demonstrated effective time management in a high-pressure work environment.

Receptionist

Sybesma Eye Care
07.2017 - 06.2018
  • Scheduled appointments, performed insurance pre-approvals, and operated fax, copy machine, internet, and various computer programs

Teller/Customer Service/Bookkeeping

Maquoketa State Bank
12.2010 - 07.2017
  • Managed customer service operations, including opening and closing accounts and CDs.
  • Performed bookkeeping tasks, balancing customer checkbooks daily.
  • Ensured alignment between bank departments through diligent daily reconciliations.
  • Executed transactions, including deposits, withdrawals, and payments for customers.
  • Oversaw branch opening and closing procedures to maintain security and compliance.
  • Provided assistance at teller line and drive-up window, enhancing customer experience.
  • Handled incoming calls to address customer inquiries and facilitate transactions.
  • Contributed to overall branch management by supervising daily activities and operations.

Sales Associate

US Cellular
05.2009 - 11.2010
  • Provided exceptional customer service by answering calls and greeting visitors.
  • Programmed and sold phones tailored to customer specifications.
  • Executed daily tasks using computer systems for data management.
  • Maintained organized filing of receipts for bill payments and invoices for accessories.

Certified Pharmacy Technician

Hartig Drug Dubuque, IA
10.2005 - 05.2009
  • Handled incoming phone calls and email inquiries, providing timely assistance.
  • Filled prescriptions and refills, adhering to safety protocols.
  • Maintained communication with healthcare professionals to support patient care.
  • Leveraged computer skills daily for various administrative tasks.

Education

High School Diploma - undefined

Maquoketa High School

Skills

  • Customer service and support
  • Phone etiquette
  • Product knowledge
  • Microsoft Office proficiency
  • Office applications expertise
  • Document processing
  • Account management
  • Warranty claims processing
  • Financing applications
  • Daily reconciliation
  • Medical information processing
  • Advertising strategies

Timeline

Senior Short-Term Disability Examiner

Sedgwick
11.2024 - Current

Office Manager

Roeder Brothers Inc.
06.2022 - 11.2024

Short-Term Disability Examiner

Sedgwick
10.2021 - 06.2022

Receptionist

Sybesma Eye Care
07.2017 - 06.2018

Teller/Customer Service/Bookkeeping

Maquoketa State Bank
12.2010 - 07.2017

Sales Associate

US Cellular
05.2009 - 11.2010

Certified Pharmacy Technician

Hartig Drug Dubuque, IA
10.2005 - 05.2009

High School Diploma - undefined

Maquoketa High School

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Candice Buck