Aaron Butler
Humble,Texas
Summary
Highly organized and dependable professional skilled in efficiently managing multiple priorities while maintaining a positive attitude. Demonstrated success in meeting team goals and a strong willingness to assume additional responsibilities. Currently seeking a remote position, open to travel if required.
Overview
18
18
years of professional experience
Work History
Short Term Disability Claims Examiner
Prudential
02.2022 - 06.2024
- Examined claims forms and other records to determine insurance coverage
- Assessed claim accuracy according to company policies and procedures
- Investigated customer inquiries, identified issues and provided solutions
- Analyzed data from medical records, police reports, or other sources to evaluate claim validity
- Documented all information regarding claim status in the database system
- Approve and/or denied claims
- Ensured compliance with applicable state laws, regulations and standards of practice
- Handled short term disability claims for several states including New york (DBL), New Jersey (TDI), Washington state PFML, Colorado PFML and California (CA SDI)
- Maintained detailed records of all activities related to each claim file
- Managed 80 to 100 claims while meeting metric requirement.
- Worked remotely from home under minimum supervision.
- Communicated with claimants, attorneys and other parties involved in the process
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns
- Input claim information and payments into company database
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Participated in continuous training programs to stay current on industry trends, best practices, and regulatory changes impacting disability claims management.
- Managed a high volume of cases while maintaining a strong attention to detail, resulting in timely and accurate decisions.
Customer Service Supervisor
Manhattan Life
08.2017 - 02.2022
- Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment
- Assessed team member performances by delivering monthly one-on-one coaching's to promote better service
- Provided coaching for any areas of opportunity for customer service representatives
- Helped advanced CSR to reach their goals of either being promoted to team lead/supervisor or moving to a higher paying department
- Addressed escalated calls from customer service representatives
- Managed approximately 7-10 escalated calls per day and 20-30 emails per day
- Work with other departments to ensure issues are resolved concerning premiums, claims, PHS department and New Business department
- Investigated sensitive customer service complaints and delivered prompt resolution for all products with a special focus on the disability product
- Reviewed and evaluated disability claims to promote fair and prompt settlement
- Double-checked and reviewed documentation with policyholders concerning denied and accepted disability claims
- Trained new hires on cancer indemnity and disability products
- Set up interviews, interviewed potential future CSR's and hired new customer service representatives
- Worked with temp agencies to interview and hire temps
- Approved/denied any time off/vacation request
- Tracked and monitored attendance for team
- Approved Time sheets using the ADP application.
Window Glazer
ProClad
08.2016 - 04.2017
- Removing and installing glass
- Signed out and signed in company tools
- Kept record of all company tools on site by serial number to prevent theft
- Did inventory of material, parts, and tools
- Assisted safety department on ordering PPE
- Received all material delivered to site and shipped material not needed back to warehouse
- Made ordering lists for any materials and some parts needed on site
- Filed most paperwork including Pre-task Safety Analysis (PTSA), swing stage/equipment check list, hot work permits etc.
- Certified to operate boom lifts, scissor lifts, forklift etc.
- Performed work in Texas and California
High Frequency Welding Machine Operator
Tex Fin
08.2006 - 07.2016
- Responsible for reading diagrams and setting up a high frequency welding machine
- Record progress for each order including start and stop times of each finned tube, heat numbers, beveling, labeling, crating, etc.
- Maintained clean work area, adhering to company safety standards to minimize workplace accidents.
- Assisted in training new hires, sharing expertise in welding techniques and machine operation best practices.
- Fabricated shop parts directly from blueprints.
- Prepared welding equipment to perform advanced welding work.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Chipped off excess weld, slag, and spatter using hand tools.
- Complied with OSHA regulations and company safety standards to promote worksite safety, protect team members and prevent equipment damage.
- Finned tube for each diagram maintaining proper specs.
- Achieved consistent quality control by inspecting finished welds and making necessary adjustments as required.
- Provided valuable input during planning stages, offering insights from extensive experience as a Welding Machine Operator.
- Maximized equipment longevity through diligent preventive maintenance measures on all welding machines used daily.
Education
High School Diploma -
Klein Forest High School
Houston, TX05.1999
Skills
- Customer service and support
- Insurance policy coverage knowledge
- Multitasking Abilities
- Computer Skills
- Excellent Communication
- Medical terminology
- Supervising experience
- Strong Mathematical skills
- Knowledge of policy plans
- Disability claims process
- Knowledge of Disability Laws
- Claims Investigation
Timeline
Short Term Disability Claims Examiner
Prudential
02.2022 - 06.2024
Customer Service Supervisor
Manhattan Life
08.2017 - 02.2022
Window Glazer
ProClad
08.2016 - 04.2017
High Frequency Welding Machine Operator
Tex Fin
08.2006 - 07.2016
High School Diploma -
Klein Forest High School
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