Briana Aguilar

• Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
• Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.

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• Developed strong relationships with local community organizations, expanding available resources for patients in need of additional support services.
• Coordinated with pharmacies to ensure timely medication access for clients experiencing financial or logistical barriers, preventing treatment interruptions.
• Maintained accurate and up-to-date case records, ensuring efficient information sharing among healthcare providers involved in the care of each patient.
• Streamlined the referral process for patients, ensuring timely access to essential medical services and resources.
• Advocated for patients'' rights within the healthcare system, ensuring equitable access to services and promoting a culture of dignity and respect.
• Worked closely with clients experiencing substance abuse issues, connecting them with appropriate resources for recovery and facilitating their engagement in medical care.

• Applying subject expertise in evaluating business operations and processes.
• Identifying areas where technical solutions would improve business performance.
• Consulting across business operations, providing mentorship, and contributing specialized knowledge though chat, messaging, and phone modalities.
• Remote

• Oversees staff & management scheduling for Housekeeping Department
• Maintains, improves staff morale and engagement
• Enforces a high standard of service excellence and initiates and provides coaching to obtain service goals
• Tracks housekeeper efficiency and productivity to assure units are cleaned within time guidelines
• Tracks room readiness to assure all rooms are cleaned by resort deadlines daily and available for Guests to check-in
• Implement and monitor budget within financial parameters and guidelines set forth in approved budget
• Utilizes labor forecast and labor tracking reports to schedule employees within budgetary guidelines
• Receive and respond to guest housekeeping complaints in person and in writing as needed
• Oversees pertinent flow of information between all departments as needed
• Interviews and helps facilitate hiring of new employees when needed
• Utilize excel, Microsoft word and google programs to utilize time more efficiently
• Process and edit housekeeping staff payroll as needed

• Supervised a team of up to 25 associates.
• Created and maintained Housekeeping Department’s budget.
• Hired, trained, and monitored performance of all housekeeping staff.
• Interacted with customers daily to ensure high level scores of customer service.
• Inspected all public areas and guest rooms to maintain safety cleanliness standards
• Scored a 100% on Quality Assurance, first time for the hotel since 2013

• Acquired a vast knowledge of the local are to provide guests with information about dining options, arts, culture, sporting events, concerts and shows.
• Maintained communication with Chief Engineer and maintenance personnel to ensure the hotel was in proper working order.
• Handled reservations over the phone, in person and online. Communicated with guests for matters regarding their reservation and hotel.
• Processed check-ins and check-outs for guests.
• Assisted hotel personnel in various capacities.

• Answered product question with up-to-date knowledge of sale and store promotions.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.