Briana Allen

In my subsequent role at Applied Business Services, I held the position of Data Entry Specialist. My responsibilities included

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• Delivered high-quality work consistently by maintaining focus on detail-oriented tasks for long periods of time.
• Reduced errors with thorough review and verification of data before submission.
• Demonstrated versatility by effectively working independently or collaboratively as part of a team on diverse assignments.
• Collaborated with team members to complete large-scale data entry projects on time.
• Utilized specialized software programs to efficiently enter, update, and maintain company records.
• Adapted quickly to various computer systems and software applications used for different projects or clients'' needs.
• Assisted in training new employees, sharing tips for efficient data entry techniques.
• Provided reliable support during peak times or staff shortages, remaining flexible with scheduling to meet department demands.
• Maintained confidentiality, ensuring secure storage of sensitive information and documents.
• Boosted productivity with the use of keyboard shortcuts, macros, and other advanced tools in data entry software programs.
• Enhanced overall organization by accurately categorizing and filing records accordingly.
• Improved customer service by promptly addressing inquiries and resolving issues related to entered data.
• Completed data entry tasks with accuracy and efficiency.
• Used computer software to store and retrieve data.
• Created spreadsheets for more efficient recordkeeping.

During my time at Applied Business Services, I progressively assumed greater responsibilities and was trained to process insurance claims on behalf of the companies we acquired. My primary duties included:

• Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
• Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
• Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
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• Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
• Facilitated smooth transitions between departments during claim handoff processes to ensure seamless coordination among internal teams for prompt resolution times.
• Generated, posted and attached information to claim files.
• Posted payments to accounts and maintained records.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Calculated adjustments, premiums and refunds.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

I worked at a Collection Agency, Applied Business Services and during the duration of my time there, I worked 3 different positions simultaneously. I am going to begin with my debt collection position. Some of the things I did were:

• Collected on delinquent accounts to reduce overdue balances.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
• Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
• Maintained high volume of calls and met demands of busy and productive group.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
• Maintained compliance with all federal and state debt collection laws, ensuring ethical collection practices.
• Responded to customer inquiries and provided detailed account information.

• Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
• Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
• Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
• Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
• Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
• Achieved high levels of customer loyalty through exceptional service and engagement.
• Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
• Monitored dining area to ensure all guests received attentive service without delays.
• Trained new staff to uphold service standards, ensuring consistency in customer experience.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.