Hi, I’m
BRIANA ATKINS
Dental Treatment Coordinatir
Essex Junction,VT
Summary
A dedicated person that can quickly learn, seeking an opportunity to be a team player in helping to further the needs and business goals of your organization. Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
10
years of professional experience
Work History
Community Health Centers Of Burlington
Dental Triage Representative
12.2023 - Current
Job overview
- Greeted patients warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Ensured accurate treatment records by diligently updating and maintaining patient files.
- Identified trends in patient needs or preferences related to preventive oral care services offered by the practice.
- Enhanced office efficiency by coordinating and prioritizing hygiene tasks for a team of dental hygienists.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
New England Dental Center
TREATMENT COORDINATOR/MULTI MEDIA ACCOUNT MANAGER
08.2022 - 08.2023
Job overview
- Increased brand awareness through creation of innovative print and digital productions for major publications
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation
- Led implementation of best practices to support customer service satisfaction initiatives
- Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files
- Supported upcoming projects and promoted new product launches
- Supervised online and offline ad campaigns, reporting on results
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Dental Associates Of Farmington
HYGIENE COORDINATOR
02.2022 - 07.2022
Job overview
- Maintained accurate medical and dental records by documenting important patient data in Dentrix
- Proven ability to learn quickly and adapt to new situations
- Optimized organizational processes by effectively managing hygiene schedules
- Handled complaints and questions, and re-directed calls to other team members
- Answered phone calls and answered questions from potential patients
- Addressed patient inquiries and updated database information
- Managed 6 to 7 hygienist schedules, coordinating both general and perio mainanance appointments
Advanced Dental New England
TREATMENT COORDINATOR
06.2021 - 01.2022
Job overview
- Reviewed X-rays to help patients determine best treatments
- Completed annual chart audits
- Laid out potential payment plans for patients
- Educated patients on dental benefits and coordinated proper payment with insurance companies
Timberlane Dental Group
FLOAT SCHEDULER
08.2020 - 06.2021
Job overview
- Pediatric, Orthodontic Periodontal and General Dentistry:
- Scheduling
- Check in and check out
- Answering phones
- Submitting insurance claims
- Collecting patient payments
- Update patient charts and demographic information
Rigali & Walder Orthodontics
FRONT DESK ASSISTANT
01.2020 - 06.2020
Job overview
- Checking patients in and out of office
- Recording patient information in charts
- Cleaning front office keeping it neat and orderly
- Update the office following COVID-19 regulations
- Manage Social media sites
- Design office advertisements
- Manage phones and appointment scheduling
UVM Medical Center
PER DIEM EMPLOYEE
01.2017 - 01.2020
Job overview
- Checking patients insurance benefits
- End of the day closing responsibilities
- Checking patients in and out of office
- Recording patient symptoms
- Cleaning front office keeping it neat and orderly
- Manage phones and appointment scheduling
Apple Tree Bay Physical Therapy Burlington , VT
Office Assistant
05.2014 - 04.2016
Job overview
- Verified Patient Insurance
- Checked patients in and out of the practice
- Collected and verified patient demographics.
- Converted paper charts to digital charts
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Essex Junction High School
High School Diploma
01.2013
Center of Technology, Essex
01.2013
Skills
- Dentrix
- Curve
- Ortho Edge
- NextGen
- SoftDent
- EagleSoft
- Customer Account Management
- Social Media Management Experience
- Customer Satisfaction
- Social Media Content Creation
- Clinic Administration
- Patient Documentation
- Calendar and Appointment Management
- Data entry proficiency
Timeline
Dental Triage Representative
Community Health Centers Of Burlington
12.2023 - Current
TREATMENT COORDINATOR/MULTI MEDIA ACCOUNT MANAGER
New England Dental Center
08.2022 - 08.2023
HYGIENE COORDINATOR
Dental Associates Of Farmington
02.2022 - 07.2022
TREATMENT COORDINATOR
Advanced Dental New England
06.2021 - 01.2022
FLOAT SCHEDULER
Timberlane Dental Group
08.2020 - 06.2021
FRONT DESK ASSISTANT
Rigali & Walder Orthodontics
01.2020 - 06.2020
PER DIEM EMPLOYEE
UVM Medical Center
01.2017 - 01.2020
Office Assistant
Apple Tree Bay Physical Therapy
05.2014 - 04.2016
Essex Junction High School
High School Diploma
Center of Technology, Essex
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