BRIANA BARBER
Royse City
Summary
Dedicated professional with over 11 years of customer service experience, specializing in food preparation, sanitation, and safety, along with extensive call center operations for both inbound and outbound communications. Proven ability to enhance customer satisfaction through effective communication and relationship-building, fostering trust and loyalty over six years in the industry. Expertise in a service role aimed at contributing positively to company success. Strong background in handling escalated calls within a mortgage call center environment underscores a commitment to delivering exceptional service.
Overview
15
15
years of professional experience
Work History
Stocker Associate
Walmart
Rockwall, TX
07.2024 - 12.2025
- Organized and stocked merchandise to ensure optimal presentation and availability for customers.
- Assisted in inventory management, including receiving shipments and conducting stock counts.
- Maintained cleanliness and safety standards throughout the store environment.
- Collaborated with team members to improve stocking efficiency and workflow processes.
- Trained new associates on proper stocking techniques and safety protocols.
- Responded promptly to customer inquiries regarding product locations and availability.
Client Relations Customer Service Representative
Remote
01.2017 - 01.2024
- Improved customer service experience creates engaged customers, and address issues. Communicate clearly and effectively to resolve customer issue quickly and ensure satisfaction.
- Receive and process chats, calls and/or emails to answer customer questions, address their concerns and help them with a particular product or service.
- Handle between 20-40 contacts per day.
- Document and maintain records of customer interactions, customer issues and follow problems through to resolution.
- Handle inbound and outbound call customer calls and complaints.
- Assist in developing service procedures, policies, and standards.
- Keep accurate records and document customer service actions and discussions.
- Mentor and develop customer service reps and nurture an environment where they can excel through encouragement and empowerment.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved processes and guidelines.
- Ensure a customer is aware of new deals and packages offers that will serve them money.
Bartender
Bobbisox
Desoto
02.2022 - 08.2023
- Mixed and served drinks efficiently, enhancing customer satisfaction and increasing repeat visits.
- Managed inventory, reducing waste and improving cost efficiency.
- Collaborated with team to streamline service, ensuring quick and friendly customer interactions.
- Mixed creative cocktails.
- Streamlined bar operations, reducing wait times.
- Trained and mentored new bartenders on drink preparation and customer engagement techniques.
- Implemented efficient bar workflows, enhancing speed of service during peak hours.
- Delivered exceptional customer service while crafting a diverse range of cocktails.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
Bartender
Veterans of Foreign Wars
Lancaster
09.2020 - 11.2021
- Proficient in creating unique cocktails and providing exceptional customer service.
- Skill in handling cash transactions and maintaining cleanliness of the bar area.
- 5 years of experience working as a Bartender at high-volume establishments.
- Served patrons efficiently, enhancing customer satisfaction and increasing repeat visits.
- Collaborated with team to streamline service, ensuring quick and friendly customer interactions.
- Trained new staff.
- Delivered exceptional customer service while crafting a diverse range of cocktails.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
Lead Bartender/ Server
On The Border
Lancaster
01.2014 - 08.2020
- Responsible for managing and operating daily bar and food service activities for a business with annual revenue of over $1 million.
- Managed and led training for three locations.
- Create drink recipes, Plan bar menu, Clean bars, work areas, and tables.
- Responsible for all fulfillment of orders from staff members.
- Bartends special events with up to 150 guests.
- Memorized alcohol and food inventory, leading to daily bar sales nearly 50% higher than company average.
- Led bar team in delivering exceptional customer service and enhancing guest experiences.
- Developed and implemented new cocktail recipes, increasing menu variety and customer satisfaction.
Package Handler
Fed Ex
Hutchins, TX
08.2013 - 01.2014
- Operated packaging machinery to efficiently prepare shipments for distribution.
- Ensured accurate labeling and sorting of packages per operational guidelines.
- Collaborated with team members to maintain consistent workflow in fast-paced environment.
- Conducted quality checks on packages to ensure compliance with safety standards.
- Followed safety regulations to maintain safe work environment.
FOOD HANDLER
TACO CABANA
Lancaster, Texas
08.2010 - 07.2013
- Clean and sanitize work areas.
- Prepare a variety of food.
- Work on assembly lines adding cutlery, napkins, food, and other items.
- Make time that is required of team members.
- Operate cash register, handle money, and give correct change.
- Prepared and assembled menu items according to established recipes and quality standards.
- Ensured compliance with food safety regulations and sanitation standards.
Education
High School -
Lancaster High School
Lancaster, TX06-2013
Skills
- Communication
- Problem-solving
- Empathy
- Patience
- Active listening
- Time management
- Teamwork
- Multitasking
- Conflict resolution
- Customer service
- Critical thinking
LANGUAGES
English | Native
Timeline
Stocker Associate
Walmart
07.2024 - 12.2025
Bartender
Bobbisox
02.2022 - 08.2023
Bartender
Veterans of Foreign Wars
09.2020 - 11.2021
Client Relations Customer Service Representative
01.2017 - 01.2024
Lead Bartender/ Server
On The Border
01.2014 - 08.2020
Package Handler
Fed Ex
08.2013 - 01.2014
FOOD HANDLER
TACO CABANA
08.2010 - 07.2013
High School -
Lancaster High School