Daniel Rivera
Florida City,FL
Summary
Service-oriented Call Center Representative with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
4
4
years of professional experience
Work History
Stocker Associate
Publix
01.2022 - Current
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Line Cook
Panera Bread
03.2020 - 01.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Call Center Representative
Master Link Group
02.2020 - 07.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
No Degree - Accounting
Miami Dade College
Miami, FLSkills
- Customer Service Skills
- Active Listening Skills
- Sales Skills
- Problem Solving skills
- Organization
- Writing
- Communication
Business Specialist
This certification has preparefor employment in entry-level positions in the following areas: accounting/budgeting, business management, finance, human resources, international business, marketing, small business.
Timeline
Stocker Associate
Publix
01.2022 - Current
Line Cook
Panera Bread
03.2020 - 01.2021
Call Center Representative
Master Link Group
02.2020 - 07.2020
No Degree - Accounting
Miami Dade College