Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
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Jorge A. Zelaya, Jr.

Pico Rivera,CA

Summary

Dynamic and results-driven professional with a strong background in customer service and inventory management at Foot Locker. Proven ability to enhance customer engagement and drive sales through effective team collaboration and problem-solving. Committed to maintaining high standards of organization and attention to detail in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Stocker Associate

Foot Locker
East Los Angeles, CA
09.2024 - Current
  • Supporting sales associates in maximizing the shopping experience for customers
  • Assist in processing all inventory movements between store and distribution
  • Maintaining a clean, organized and efficient stockroom while adhering to company standards and safety requirements
  • Responsible for maintaining appropriate stock levels and ensuring sizes and styles are represented
  • Prepare merchandise to go out onto the sales floor, including display shoes

Assistant Manager

CHAMPS
West Covina, CA
04.2023 - 08.2024
  • Company Overview: Champs Sports is an American sports retail store, it operates as a subsidiary of Foot Locker.
  • Coach, and motivate the team to drive sales that deliver exceptional customer service.
  • Ensure high levels of customer satisfaction by being knowledgeable about all products offered and teaming up with co-workers to provide excellent sales service.
  • Deliver sales, customer experience, merchandising, visual, and operational expectations.
  • Act as a partner between customers, sales associates, and store leadership.
  • Learn and share expertise of products and trends to fit customer’s needs.
  • Maintain an awareness of all product knowledge, and current or upcoming product / trends.
  • Contribute to a positive and inclusive work environment
  • Champs Sports is an American sports retail store, it operates as a subsidiary of Foot Locker.

Sales Associate

Foot Locker
Montebello, CA
07.2021 - 10.2022
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

Scrub Tech, Surgery Department

Metropolitan Animal Specialty Hospital (MASH)
Los Angeles, CA
09.2018 - 06.2021
  • Responsible for sterilizing surgical tools including machinery (various types including gas and heat powered)
  • Lead in preparation of packaging equipment and conducting inventory for department
  • Provide patient care in preparation for surgery: assist with restraint, placing IV catheter, conduct x-rays, perform lab work testing (blood, urine)

Education

Some College (No Degree) - Kinesiology

East Los Angeles College
Monterey Park, CA

High School Diploma -

Camino Nuevo Charter Academy – Dalzell Lance High School
Los Angeles, CA
06-2017

Skills

  • Communication skills
  • Inventory management
  • Customer service and support
  • Sales assistance
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Adaptability
  • Customer engagement
  • Organizational skills
  • Time management
  • Cash handling
  • Strong work ethic
  • Professional telephone etiquette
  • Employee training
  • Stock management

References

  • Victor Hernandez, Veterinary Technician Trainer, ACCESS Specialty Animal Hospital, 323/335-6124
  • Ian Aguilar, Assistant Manager, Foot Locker, 323/245-2406
  • Karla Hernandez, Senior Administrative Manager, California Community Foundation, 213/452-6236

Volunteer Experience

  • Assistant Coach, Camino Nuevo High School – Varsity Basketball, Los Angeles, CA, 01/01/17, 12/31/18, Assisted coach to facilitate team practices, training, game strategy and recruiting., Taught fundamentals of the game.
  • Tutor/basketball assistant coach, Youth Policy Institute – Middle School Basketball, Los Angeles, CA, 01/01/15, 12/31/17, Provided quality support to students to strengthen their math and reading skills., Assisted students with homework help, understand key concepts and academic best practices (note-taking, test-taking skills and study strategies).

Timeline

Stocker Associate

Foot Locker
09.2024 - Current

Assistant Manager

CHAMPS
04.2023 - 08.2024

Sales Associate

Foot Locker
07.2021 - 10.2022

Scrub Tech, Surgery Department

Metropolitan Animal Specialty Hospital (MASH)
09.2018 - 06.2021

Some College (No Degree) - Kinesiology

East Los Angeles College

High School Diploma -

Camino Nuevo Charter Academy – Dalzell Lance High School

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