Summary
Overview
Work History
Education
Skills
Timeline
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Briana Barnes

Summary

Experienced Collections Specialist bringing 10-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

Overview

13
13
years of professional experience

Work History

Collections Lead

ManpowerGroup
04.2022 - Current
  • Served as a subject matter expert on collections matters within the organization, offering guidance to colleagues as needed.
  • Streamlined collections processes, resulting in increased productivity and reduced operational costs.
  • Improved collection efficiency by analyzing customer data and developing targeted action plans.
  • Collaborated with cross-functional teams to develop comprehensive debt recovery solutions for complex cases.
  • Resolved escalated customer disputes through mediation techniques and creative problem-solving approaches that preserved business relationships while recovering due payments.
  • Liaised effectively with sales and customer service departments to coordinate efforts for maximizing revenue collection while maintaining client satisfaction.
  • Reduced bad debt write-offs by monitoring high-risk accounts and taking timely corrective actions.
  • Implemented new technology tools for better tracking of collection efforts, increasing efficiency and effectiveness across the department.

Accounts Receivable & Payable Coordinator/Customer Service Representative

ACRO Service Corporation
07.2017 - 03.2022
  • Manage $1 million dollar client contracts by setting up billing terms as per contract and submitting invoices within prescribed time periods, accounting for 30% of department's gross receivables
  • Update accounts daily by recording and posting over $100,000+ daily banking transactions in accordance with company procedures and standards
  • Assist coworkers in updating their skills by providing training on Excel, improving reporting efficiency by 60%
  • Oversee vendor management system by building and creating vendor files and importing supplier payments for over 5-10 contracts
  • Contribute to successful month-end close by conducting daily audits to resolve discrepancies and upload final reports to accounting team to meet monthly budgets.
  • Entered data, generated reports, and produced tracking documents.

Accounts Receivables Processor

Guardian Alarm
12.2013 - 07.2017
  • Ensured continuous flow of revenue by preparing and sending over 1000+ invoices per month according to various billing cycles, resulting in $3M+ in monthly receivables
  • Created consistency across customer service associates for billing procedures by creating and delivering training presentations and guides
  • Collected over $50,000+ on aging accounts by tracking invoices, following up with clients, and negotiating successful payment terms, reducing delinquent accounts by 3%
  • Streamlined company procedures on handling aging accounts, keeping collection activity in-house and resulting in expense savings of $90K+.

Accounting Specialist

Nebraska Book Company
07.2011 - 12.2013
  • Maintained daily cash log of up to $10,000 daily by compiling data from POS system and submitting monthly reports to the corporate office
  • Trained 8 incoming part time and student employees on essential job duties by providing instruction on use of the accounting system and company procedures
  • Ensured catalogs were updated each semester as point of contact with local universities
  • Inventoried over 1000+ pieces of merchandise valued at $,500,000+ by working as a team with coworkers.

Education

Bachelor of Arts -

Oakland University
Rochester, MI
04.2013

Skills

  • Account Management
  • Account Reconciliation
  • Accounting Management Systems
  • Microsoft Excel
  • QuickBooks/Ariba/Fieldglass/Oracle
  • NetSuite
  • ERP Systems
  • Goal-Oriented
  • Strong negotiation skills
  • Debt recovery expertise
  • Compliance Awareness

Timeline

Collections Lead

ManpowerGroup
04.2022 - Current

Accounts Receivable & Payable Coordinator/Customer Service Representative

ACRO Service Corporation
07.2017 - 03.2022

Accounts Receivables Processor

Guardian Alarm
12.2013 - 07.2017

Accounting Specialist

Nebraska Book Company
07.2011 - 12.2013

Bachelor of Arts -

Oakland University

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Briana Barnes