Briana Blunden
Charleston
Summary
Resource management professional with strong expertise in optimizing resource allocation and project coordination. Proven ability to enhance team collaboration and drive results through adaptive strategies. Skilled in data analysis, strategic planning, and stakeholder communication. Known for reliability and flexibility in dynamic environments.
Overview
13
13
years of professional experience
Work History
Human Resource Specialist 1
WEST VIRGINIA DEPARTMENT OF HIGHWAYS
01.2023 - Current
- Facilitate the execution of specialized workforce initiatives, including the Transportation Worker Apprenticeship, Transportation Engineering Technician, and Bridge Safety Inspector Certification programs.
- Support the High School Recruiting Program to build a robust pipeline of future technical talent. Manage day-to-day administrative functions for the Training and Development department, ensuring seamless departmental workflow.
- Coordinate all logistics and hospitality for departmental events while overseeing the scheduling and implementation of the comprehensive Department of Transportation (DOT) training calendar.
- Coordinated resource allocation to optimize project timelines and budget efficiency.
- Analyzed data trends to enhance operational workflows and reduce resource wastage.
Special Program Specialist
WEST VIRGINIA HOUSING DEVELOPMENT FUND
01.2021 - 01.2023
- Execute and maintain state-mandated program policies for the West Virginia Rental Assistance Program, ensuring strict adherence to compliance standards and regulatory requirements.
- Conduct comprehensive research and resource gathering to optimize program delivery and provide data-driven solutions for housing initiatives.
- Serve as a primary liaison between internal departments and external partners, facilitating clear communication and streamlined workflows across multiple assignments.
- Direct the operational lifecycle of various subject-matter programs, managing timelines and deliverables to ensure successful community impact.
- Developed and implemented housing assistance programs to enhance community outreach and support.
- Coordinated training sessions for staff to improve service delivery and compliance with regulatory standards.
Sr. Customer Service Advisor
CAREFIRST BLUECROSS BLUESHIELD
01.2013 - 01.2021
- Cultivate and sustain strategic client partnerships by delivering high-accuracy service and responsive support to drive long-term retention and brand loyalty.
- Execute a diverse range of administrative functions and specialized technical tasks tailored to industry-specific requirements and departmental goals.
- Serve as a mentor to junior staff, providing direct oversight and instructional training on best practices, internal protocols, and professional development.
- Streamline workflows by establishing standardized training procedures and guiding team members through complex operational tasks.
- Led customer service initiatives, enhancing client satisfaction through effective issue resolution and support strategies.
Education
Bachelor of Business Administration -
WEST VIRGINIA STATE UNIVERSITY
Charleston, WV01-2012
Skills
- Program & Project Management
- Operational Streamlining
- Strategic Planning
- Personal Mentorship
- Database Administration and Managment
- Cross-Functional Collaboration
- Conflict Resolution & Diplomacy
- Public Speaking
Timeline
Human Resource Specialist 1
WEST VIRGINIA DEPARTMENT OF HIGHWAYS
01.2023 - Current
Special Program Specialist
WEST VIRGINIA HOUSING DEVELOPMENT FUND
01.2021 - 01.2023
Sr. Customer Service Advisor
CAREFIRST BLUECROSS BLUESHIELD
01.2013 - 01.2021
Bachelor of Business Administration -
WEST VIRGINIA STATE UNIVERSITY