Briana Brooks
Nanticoke,PA
Summary
Experienced Claims Representative with background in insurance, healthcare, and customer service. Strengths include strong analytical skills, ability to handle multiple tasks efficiently, and exceptional communication abilities. Previous work has involved investigating insurance claims, negotiating settlements, and providing superior service to policyholders. Have consistently improved efficiency and reduced claim processing timeframes in past roles.
Overview
6
6
years of professional experience
Work History
Child Support Specialist
Conduent
Hamilton, NJ
12.2022 - Current
- Assist Custodial Parties with enforcement remedies
- Assist non-custodial parties with understanding and navigating enforcement remedies
- Explaining how each party is to make and receive payments
- Advise the whereabouts and process of missing misapplied and overpaid checks
- Negotiating payments
- Back log unpaid arrears according to reasonable causes
Claims Assistant
Cenlar FSB
Ewing, NJ
12.2019 - 12.2022
- Review accounts, research documents and system notes to determine the best course of action to correct account issues
- Answer inbound calls on how to file claims, and provide updates on current claims
- Followed up with insured individuals to discuss premium and deductibles payments
- Reviewed new files to determine current status of damage claims and to develop plan of action
- Followed up on potentially fraudulent claims by claims representatives
- Evaluated all evidence with ultimate goal of creating positive outcomes for clients claims
Professional Loan Counselor
Cenlar FSB
Ewing, NJ
12.2019 - 12.2021
- Collect on pass due mortgages
- Assist borrower with loss mitigation paperwork
- Provide financial counseling to borrowers at risk of or in foreclosure
- Implement customers of necessary actions and strategies for debt repayment, foreclosure, short-sale, and assisted with Deed in lieu
Political Researcher
MAXimum Research, Inc.
Marlton, NJ
12.2019 - 12.2020
- Responsible for researching and providing useful information for a political party, a trade union, a large company, a charity, or a non-government organization, via phone interviewing
- Keep up to date with political sources released by government agencies, including press releases and reports
- Writing detailed reports which focus on the thoughts of members with a specific party
- Interviewing every day Americans to collect data on the specific project at hand
First Party Agent
Citizens Bank MRS Associates
Cherry Hill, NJ
07.2019 - 09.2020
- Collect on overdue bills and collect payments from individuals or businesses responsible for the debt
- I would locate those responsible for unpaid bills and set up acceptable terms of repayment to protect the financial assets of Citizens Bank
- Identify accounts with overdue payments and keep records of the amount owed and the length of the delinquency
- Determine the reason for outstanding debt
- Process customer payments and account adjustments
- Review records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately
Education
Associate's degree - Business Management
Strayer University
Remote12.2033
Skills
- Escrow
- Microsoft Office
- Communication skills
- Organizational skills
- Research
- Quality Assurance
- Google Docs
- Customer service
- Data Collection
- Fair Housing Regulations
- Collections
- Negotiation
- Credit Analysis
- Phone Etiquette
- Documentation research
- Coverage determination
- Conflict resolution
Timeline
Child Support Specialist
Conduent
12.2022 - Current
Claims Assistant
Cenlar FSB
12.2019 - 12.2022
Professional Loan Counselor
Cenlar FSB
12.2019 - 12.2021
Political Researcher
MAXimum Research, Inc.
12.2019 - 12.2020
First Party Agent
Citizens Bank MRS Associates
07.2019 - 09.2020
Associate's degree - Business Management
Strayer University
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