Summary
Overview
Work History
Education
Skills
Timeline
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Briana Brusa

Webster,MA

Summary

Driven Crew Manager and Catering Coordinator with a proven track record in operations management and customer service excellence. Hardworking team member, proficient in overseeing the team to drive consistent results. Skilled in employee training and problem-solving, my leadership consistently exceeds employer expectations, achieving remarkable customer satisfaction, and team performance improvements.

Overview

10
10
years of professional experience

Work History

Crew Manager

This Gal Painting
Worcester, MA
10.2019 - Current
  • Ordered supplies and monitored inventory levels to maintain an efficient operation.
  • Worked closely with the owner to develop strategies for improving operational efficiency.
  • Coached staff on strategies to enhance performance and improve customer satisfaction.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of the tasks given.
  • Provided accurate estimates of labor costs, timeframes, and material requirements for projects.
  • Inspected finished projects to ensure they met quality standards prior to client acceptance.
  • Developed detailed plans for each project based on customer specifications.

Catering Coordinator

Panera Bread
Millbury, Massachusetts
01.2015 - 09.2019
  • Resolved any customer complaints in a professional manner.
  • Developed menus based on client preferences and budget constraints.
  • Monitored food preparation activities to ensure quality control standards were met.
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with health regulations related to food handling and sanitation practices.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Collaborated with marketing team members to create innovative strategies for increasing catering sales.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
  • Collaborated with new customers to give details about company offerings.
  • Developed new leads each day at or above quotas.

Education

High School Diploma -

Shrewsbury High School
Shrewsbury, MA
06-2014

Skills

  • Safety monitoring
  • Employee training
  • Crew leadership
  • Calm and pleasant demeanor
  • Operations management
  • Problem-solving abilities
  • Decision-making
  • Customer service
  • Attention to detail
  • Effective communication

Timeline

Crew Manager

This Gal Painting
10.2019 - Current

Catering Coordinator

Panera Bread
01.2015 - 09.2019

High School Diploma -

Shrewsbury High School

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Briana Brusa