Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Hi, I’m

Briana Burgos

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Briana Burgos

Summary

Motivated with an engaging personality and a flexible approach. Upbeat, friendly and anticipates customer needs to facilitate an enjoyable experience. Dependable and successful in providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

9
years of professional experience

Work History

Shenanigans Sports Bar

Server/Bartender Trainer
04.2017 - Current

Job overview

  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Liam Fitzpatrick

Server/Restaurant Hostess
05.2016 - 02.2017

Job overview

  • Succeeded in serving large grouped parties with split checks.
  • Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Frequently used open table to schedule private and or surprise party reservations.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Applebees

Server Shift Leader
03.2015 - 04.2016

Job overview

  • Multitasking a section of tables while simultaneously taking and putting together car side orders.
  • Created a nurturing and welcoming atmosphere for all guests as well as exemplifying the most efficient team work possible.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Ker's Winghouse Bar & Grill

Server
05.2014 - 03.2015

Job overview

  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Seminole High School
Sanford, FL

High School Diploma
05.2014

Skills

  • Transactions and Cash Handling
  • Order Accuracy and Delivery
  • Cash Register Operations
  • High-Energy and Stamina
  • Banquet Coordination
  • Natural Leadership
  • Sales Techniques
  • Food Sales and Promotion
  • Troubleshooting
Availability
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-SiteHybrid

Important To Me

401k matchPaid time offFlexible work hoursPersonal development programsWork from home optionCareer advancementHealthcare benefits

Timeline

Server/Bartender Trainer

Shenanigans Sports Bar
04.2017 - Current

Server/Restaurant Hostess

Liam Fitzpatrick
05.2016 - 02.2017

Server Shift Leader

Applebees
03.2015 - 04.2016

Server

Ker's Winghouse Bar & Grill
05.2014 - 03.2015

Seminole High School

High School Diploma

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Briana Burgos