Briana Bushea
Cleveland
Summary
Results-driven bartender shift manager with a proven track record in managing bar operations, optimizing staff schedules, and enhancing customer experiences. Skilled in time management and sales strategies, ready to contribute to operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Game On
North Olmsted
09.2025 - Current
- Processed payments accurately and efficiently with POS system.
- Managed inventory and restocked supplies to ensure seamless bar operations.
- Followed safety and health regulations while handling food and drinks.
- Engaged customers with friendly conversation to create memorable experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and l friendly service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender Shift Manager
Inferno
Cleveland
04.2022 - 12.2024
- Managed bar operations during peak hours to ensure efficient service.
- Coordinated staff schedules to maintain optimal coverage during busy shifts.
- Resolved customer complaints quickly to enhance overall guest satisfaction.
- Implemented safety protocols to maintain a clean and secure environment.
- Processed payments and transactions using POS system with accuracy.
Bartender
Two bucks
North Olmsted
06.2019 - 09.2021
- Delivered exceptional customer service, enhancing patron experience at the bar.
- Processed payments and managed cash handling efficiently, ensuring accurate financial transactions.
- Assisted in training new bartenders on drink preparation and bar operations.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Cultivated strong working relationships with colleagues through clear and effective communication.
Front Desk Coordinator
Bushea Remodeling
Brookpark
09.2017 - 06.2019
- Coordinated appointments and organized calendar for staff members to ensure efficient scheduling.
- Updated and recorded customer or client information to maintain accounts.
- Administered support to staff members by typing letters, filing documents, and scanning and copying documents.
- Oversaw front desk operations, greeting clients and managing incoming calls to provide a welcoming experience.
- Arranged and confirmed appointments, follow-ups, and contractor bookings to optimize operational flow.
- Maintained and organized company calendar and daily schedule
Front Desk Receptionist/Lead Key Holder
Neon Beach
Rocky River
05.2014 - 12.2017
- Surpassed commission-based sales goals for memberships and tanning lotion packages, driving revenue growth.
- Educated guests on services and effectively promoted business offerings to enhance customer experience.
- Completed certification courses and passed state exams to advise guests on appropriate tanning packages
- Ensured proper use and upkeep of tanning equipment according to safety protocols
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Entered customer information into computer systems, ensuring accurate and up-to-date records.
Education
High School Diploma -
Rocky River High School
Rocky River, OH01-2014
Skills
- Time management
- Sales expertise
- Appointment scheduling
- Data entry
- POS system operation
- Hospitality services
- Calendar management
- Office organization
- Sensitive information handling
- Scheduling
- Complex Problem-solving
- Phone etiquette
- Multitasking and organization
- Listening skills
- Point of sale systems
- Beverage preparation
- Inventory management
- Safety compliance
- Customer relationship management
- Staff coordination
- Problem solving
- Supply restocking
- Upselling strategies
- Cleaning and sanitizing
Certification
- Certified Tanning Operator.
Timeline
Bartender
Game On
09.2025 - Current
Bartender Shift Manager
Inferno
04.2022 - 12.2024
Bartender
Two bucks
06.2019 - 09.2021
Front Desk Coordinator
Bushea Remodeling
09.2017 - 06.2019
Front Desk Receptionist/Lead Key Holder
Neon Beach
05.2014 - 12.2017
High School Diploma -
Rocky River High School