Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Briana Canales

Garcia Orthodontics
Miami,FL
2
Languages
1
year of professional experience

Customer-focused professional with experience in lead coordination, customer service, and front desk operations. Proven ability to engage prospective clients, schedule appointments, and build strong relationships through effective communication. Bilingual in English and Spanish with excellent organizational skills and a commitment to delivering outstanding service in fast-paced environments.

Work History

Leads Coordinator

2 Months
Garcia Orthodontics | 08.2026 - Current
  • Serve as the primary point of contact for prospective patients through inbound and outbound phone communications.
  • Schedule consultations and new patient appointments while maintaining a high level of customer service.
  • Educate potential patients on orthodontic services, treatment options, and the patient experience.
  • Build rapport with prospective patients and guide them through the scheduling process.
  • Convert inquiries into scheduled appointments by addressing questions and highlighting the benefits of treatment.
  • Follow up with leads and maintain consistent communication to increase patient conversion rates.
  • Manage appointment calendars and coordinate scheduling to maximize provider availability.
  • Maintain accurate patient records, document interactions, and support front-office operations.

Optometric Technician & Medical Receptionist

1 Year 1 Month
Dr. David Brancati | 06.2025 - 07.2026
  • Welcomed patients, verified insurance eligibility, completed patient intake to ensure seamless onboarding.
  • Assist the optometrist during comprehensive eye examinations.
  • Educate patients on eye health, contact lens care, and treatment recommendations.
  • Scheduled appointments, answered patient phone calls, and provided excellent customer service to enhance patient experience.
  • Scheduled appointments and answered patient phone calls while providing excellent customer service.
  • Maintained organized patient records and supported efficient daily clinic operations to facilitate smooth workflow.

Education

Associate of Arts - Biology

Miami Dade College | Miami, FL | 12.2026

Associate of Science (In Progress)

  • GPA: 3.5
  • Dean's List
  • American Dream Scholar
  • Vice President, APP Club
  • Biology Research Experience

Skills

Customer Service
Front Desk Operations
Patient Relations
Appointment Scheduling
Sales & Lead Conversion
Insurance Verification
Multi-line Phone Systems
Data Entry
Records management
Professional Communication
Conflict Resolution
Team Collaboration
Organization & Time Management
Google Workspace
Bilingual (English & Spanish)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Leads Coordinator

Garcia Orthodontics
08.2026 - CurrentRead More

Optometric Technician & Medical Receptionist

Dr. David Brancati
06.2025 - 07.2026Read More

Miami Dade College

Associate of Arts from Biology
Read More

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Briana Canales