BRIANA CANNON
Atlanta,United States
Summary
Experienced Administrative Assistant with 10+ years of experience. Highly adaptable and attentive to details, with a strong self-motivation to support company growth. Possesses excellent communication, coordination, and problem-solving skills. Able to effectively manage administrative tasks and contribute to the overall success of the organization.
Overview
15
15
years of professional experience
Work History
Billing Coordinator
TK Elevator
03.2022 - 07.2023
- Managed and completed processing of all repairs within established SLA's
- Processed all repairs sold by US Field by entering data into Oracle and reviewing contractual scope of work, labor hours, and materials tied to processing of repair
- Read & understood contractual payment requirements for processing and invoicing repair jobs
- Maintained backlog database including reviewing backlog with internal stakeholders to increase repair closures to recognize revenue
- Invoiced repairs at time of completion for revenue recognition
- Accurately ordered parts in a timely manner from suppliers in accordance with repair requests
- Provided timely responses to all internal and external e-mail correspondence and point to point contact calls
- Performed other duties as assigned.
Commercial Service Dispatcher
Maxair Mechanical
01.2020 - 12.2020
- Received and managed customer calls
- Scheduled and dispatched for service calls as well as preventative maintenance customers
- Supported technicians with large purchase order generation
- Prepared invoice proofs for all time and material work orders
Dispatcher
Perfection Air HVAC
09.2016 - 01.2018
- Received and managed customer service calls
- Coordinated assignment of service technicians to scheduled work orders and emergency service calls
- Scheduled work orders based on the expected complexity of the call against the capabilities of the available technician
- Tracked and updated the computerized dispatch board based on work order completion
- Managed equipment, special tools, vehicles and parts needs for the service department
- Maximized efficient use and allocation of technicians' time
- Completed special projects as assigned.
Administrative Assistant
POS World Inc.
06.2008 - 04.2012
- First point of customer contact for general inquiries such as pricing, products, scheduling and returns
- Built and maintained business relationships with customers by providing prompt and accurate service, which in turn promoted customer loyalty
- Maintained company social media pages to generate 25% more sales leads monthly
- Opened and maintained customer files/accounts
- Recommended potential products or services to management by collecting information and evaluating the customer's needs
- Brought resolution to customer complaints by determining the cause of the problem, selected and explained the best solutions, expedited corrections or adjustments, and followed-up to ensure resolution.
Education
BACHELOR OF SCIENCE - Journalism and Media Studies
Kennesaw State University
Kennesaw, GA07.2016
Skills
- Scheduling Logistics
- Records Management Accounts Payable/Receivable
- Data Entry Customer Service
- Time Management Multitasking
- General Office QuickBooks
- Administrative Assistance Microsoft Office Suite
- Coordination Attention to Detail
- Problem-Solving
Position
ADMINISTRATIVE ASSISTANT
Timeline
Billing Coordinator
TK Elevator
03.2022 - 07.2023
Commercial Service Dispatcher
Maxair Mechanical
01.2020 - 12.2020
Dispatcher
Perfection Air HVAC
09.2016 - 01.2018
Administrative Assistant
POS World Inc.
06.2008 - 04.2012
BACHELOR OF SCIENCE - Journalism and Media Studies
Kennesaw State University