Briana Casillas Pineda
Bakersfield,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Driver
Genesis Non-Emergency Medical Transportation
Bakersfield, CA
08.2022 - 07.2024
- Provided safe, timely and reliable non-emergency medical transportation services.
- Maintained a clean vehicle interior and exterior at all times.
- Ensured that proper safety protocols were followed while transporting clients in wheelchairs and AMB.
- Utilized appropriate equipment such as lifts, ramps, wheelchairs and other specialized devices safely when transferring patients between vehicles and locations.
- Responded promptly to calls for service from dispatch center personnel.
- Completed required paperwork accurately and on time for each transport assignment including trip logs, invoices, incident reports.
- Operated a variety of vehicles including vans, buses and wheelchair accessible vehicles.
- Performed pre-trip inspections before each shift.
- Maintained accurate records of mileage driven per day, week, month as well as any maintenance issues with assigned vehicle.
- Ensured that all passengers are properly secured in seat belts or other restraining devices before starting trips.
- Transported clients to specified destinations safely and on-time.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Assisted in the transportation of patients to and from medical appointments.
- Also washed vans if a patient would cancel or if there was a long gap in my schedule.
Cashier
Chevron
Shafter, CA
03.2022 - 07.2022
- Trained new cashiers on proper use of registers and store policies.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Ensured compliance with all safety regulations while performing tasks.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Answered customer questions and provided store information.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned items and checked pricing on cash register for accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Warehouse Packer
Amazon Warehouse
Bakersfield, CA
10.2021 - 01.2022
- Assembled and packed orders according to customer specifications.
- Verified accuracy of items picked against packing list.
- Labeled boxes, containers, and pallets for shipment purposes.
- Received incoming shipments, inspected contents, compared against invoices and purchase orders.
- Used handheld scanners to track inventory movement within the warehouse system.
- Stacked cartons onto appropriate pallets according to size and weight restrictions.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Utilized proper techniques for lifting, packing and handling heavy objects.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Packed and unpacked items, checking breakables before stocking on shelves.
Education
High School Diploma -
Wasco Union High School
1900 7th St, Wasco, CA 9328005-2015
Skills
- Heavy Lifting
- Flexible Schedule
- Transportation
- Customer Service
- Punctual and Reliable
- Positive and professional
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Driver
Genesis Non-Emergency Medical Transportation
08.2022 - 07.2024
Cashier
Chevron
03.2022 - 07.2022
Warehouse Packer
Amazon Warehouse
10.2021 - 01.2022
High School Diploma -
Wasco Union High School