Summary
Overview
Work History
Education
Skills
Timeline
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Briana Castillo

La Porte,TX

Summary

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Personable and friendly individual with excellent communication skills and genuine passion for helping others. Possesses solid understanding of customer service principles and adept at handling and resolving customer inquiries efficiently. Dedicated to enhancing customer satisfaction and contributing to team success.

Overview

2
2
years of professional experience

Work History

Houston Dispatcher

Access2Care
01.2022 - 06.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Expedited dispatch decisions by maintaining an up-to-date understanding of available resources and personnel schedules.
  • Ensured accurate documentation of all calls, adhering to strict confidentiality standards and HIPAA regulations.

Guard

Harris County Jail
09.2022 - 01.2023
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Reduced incident rates through effective communication and de-escalation techniques.

Education

High School Diploma -

North Shore Senior High School
Galena Park, TX
06-2019

Skills

  • Critical Thinking
  • Leadership
  • Problem solving
  • Customer service
  • Time management
  • Data entry
  • Prioritizing calls
  • Maintaining call metrics

Timeline

Guard

Harris County Jail
09.2022 - 01.2023

Houston Dispatcher

Access2Care
01.2022 - 06.2024

High School Diploma -

North Shore Senior High School

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Briana Castillo