Briana Chambers
Bay City
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Quality Assurance
Tillamook Country Smoker
Bay City
08.2024 - Current
- Ensure product quality through meticulous documentation and reporting.
- Implement inspection standards, enhancing quality control processes.
- Collaborate with team to address and resolve quality issues effectively.
- Implement rigorous quality control protocols, ensuring product consistency and safety standards.
- Analyze data to identify trends and optimize processes.
- Drive continuous improvement initiatives, reducing defects and enhancing overall product quality.
- Collaborate with cross-functional teams to resolve issues.
Shift Supervisor
Starbucks
Tillamook
09.2021 - 08.2024
- Ensure food safety compliance, achieving perfect health scores.
- Balance cash operations with precision, maintaining accuracy.
- Resolve customer issues promptly, enhancing satisfaction.
- Lead shifts, optimizing workflow and staff performance.
- Mentor team, fostering communication for operational excellence.
Customer Service Representative
North Coast Home Care
Tillamook
01.2015 - 03.2020
- Managed high-volume customer inquiries, resolving issues efficiently.
- Implemented new service protocols, leading to substantial improvement in customer satisfaction scores.
- Provided empathetic support to diverse clientele, ensuring their needs were met.
- Developed strong relationships with customers, resulting in increased loyalty and retention.
- Worked closely with cross-functional teams to address complex customer issues.
- Facilitated knowledge sharing sessions, improving overall team performance and cohesion.
- Maintained meticulous records of customer interactions and resolutions.
- Conducted thorough follow-ups, ensuring customer satisfaction and preventing recurring issues.
- Provided empathetic support to diverse clientele, ensuring their needs were met and fostering strong relationships for improved customer loyalty.
- Partnered with cross-functional teams to resolve complex issues, facilitating knowledge sharing sessions that enhanced overall team performance.
Skills
- Attention to Detail
- Computer Literacy
- Time Management
- Active Listening
- Dependability
- Teamwork
- Active Listening
Timeline
Quality Assurance
Tillamook Country Smoker
08.2024 - Current
Shift Supervisor
Starbucks
09.2021 - 08.2024
Customer Service Representative
North Coast Home Care
01.2015 - 03.2020