Viridiana Fernandez
Clovis,NM
Summary
Dynamic quality assurance specialist skilled in critical thinking and adaptability. Known for maintaining high quality standards and enhancing operational efficiency, ready to support organizational goals through effective process management.
Overview
11
11
years of professional experience
Work History
Quality Assurance
Cargill
09.2022 - 12.2025
- Upheld quality assurance procedures to maintain customer safety and satisfaction.
- Oversaw quality assurance measures to ensure product reliability and reduce customer complaints.
- Developed and maintained quality assurance procedure documentation.
- Managed quality assurance and laboratory testing for concreting operations.
- Provided constructive feedback during quality assurance reviews, resulting in improved overall team performance.
Packaging Specialist
Caviness Beef
06.2021 - 09.2022
- Developed and implemented efficient packaging processes to enhance product quality and consistency.
- Collaborated with production teams to ensure timely delivery of packaged products.
- Conducted thorough inspections of packaging materials for compliance with safety standards.
- Trained new staff on best practices in packaging techniques and equipment operation.
- Ensured compliance with regulatory requirements related to labeling, shipping, and storage of packaged goods.
Dental Receptionist
Kids Care Dental
02.2021 - 06.2021
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Coordinated insurance verification processes, ensuring accurate billing and claims submissions.
- Assisted with maintaining patient records and documentation compliance within electronic health records system.
- Provided excellent customer service by addressing patient inquiries and resolving concerns promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Case Sealer Lead
Caviness Beef
01.2020 - 02.2021
- Operated sealing machinery to ensure product integrity and compliance with quality standards.
- Trained new employees on safe handling of equipment and proper sealing techniques.
- Monitored production lines for efficiency, identifying and resolving bottlenecks promptly.
- Conducted routine maintenance on sealing equipment to minimize downtime and enhance performance.
- Managed employees and designated job duties to ensure a smooth operational area.
- Used pallet jacks to safely move product and materials.
- Lifted product and materials over 50lbs.
Delivery Driver
Pizza Hut
04.2019 - 01.2020
- Delivered orders promptly ensuring customer satisfaction and repeat business.
- Managed cash transactions accurately while adhering to company policies.
- Communicated effectively with team members to streamline order preparation and delivery processes.
- Trained new drivers on delivery protocols and customer service standards.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Implemented route optimization strategies to enhance delivery efficiency and reduce delays.
Chuck Trimmer
Cargill
08.2018 - 03.2019
- Trimmed and prepared products for packaging, ensuring quality and consistency.
- Operated trimming equipment safely and efficiently, adhering to safety protocols.
- Monitored product specifications, adjusting techniques to meet quality standards.
- Collaborated with team members to streamline workflows and improve efficiency.
Security Forces
United States Air Force, USAF
09.2016 - 07.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Patrolled grounds to monitor status and safety of premises.
- Maintained confidentiality of special reports and collected data.
- Protected nuclear and conventional weapons systems.
- Apprehended and detained suspects,searched persons and property and conducted interviews to gather evidence.
- Maneuvered communications vehicles,intrusion detection equipment and other special purpose equipment to facilitate operations.
Shift Manager
Mcdonalds
02.2015 - 05.2016
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored new team members on operational workflows and best practices.
- Coordinated shift schedules to optimize staffing levels for peak productivity.
- Implemented process improvements that enhanced efficiency and reduced downtime.
- Tracked receipts, inventory movements, and balanced drawers.
Education
High School Diploma -
Clovis High School
Clovis, NM05-2016
Skills
- Quality assurance authority
- Product quality assurance
- Attention to detail
- Time management
- Critical thinking
- Knowledgeable in food safety
- Adaptability
- Leadership
- Communication
- Digital Literacy
- Data Analysis
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance
Cargill
09.2022 - 12.2025
Packaging Specialist
Caviness Beef
06.2021 - 09.2022
Dental Receptionist
Kids Care Dental
02.2021 - 06.2021
Case Sealer Lead
Caviness Beef
01.2020 - 02.2021
Delivery Driver
Pizza Hut
04.2019 - 01.2020
Chuck Trimmer
Cargill
08.2018 - 03.2019
Security Forces
United States Air Force, USAF
09.2016 - 07.2018
Shift Manager
Mcdonalds
02.2015 - 05.2016
High School Diploma -
Clovis High School