Briana Chavez
Willowbrook,IL
Summary
Dynamic & personable professional with over three years of experience delivering exceptional customer service and exceeding sales goals with Curaleaf. Adept at inventory management, merchandising, and fostering customer loyalty through personalized solutions. Strong POS & Sales skills. Proven ability to work collaboratively with teams to drive store performance and ensure customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service and Service Expert
Becker Sales
Elk Grove Village, IL
05.2025 - Current
- Sales entry and processing of orders with 100% accuracy
- Manage high volume of calls/emails while providing excellent customer service to clients
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Agent in Charge
Curaleaf
Worth, IL
04.2023 - 05.2025
- Assisted customers with product selection and provided detailed information on cannabis strains and usage.
- Oversee daily store operations, including opening and closing procedures for a high-volume retail location
- Conducted Daily Cash audits, balanced cash drawers, and made bank deposits daily to ensure 100% accuracy
- Maintained inventory flow & restock/handling of products to ensure accuracy at POS/Backend system.
- Maintained knowledge of weekly promotions and store layouts to assist customers effectively
- Maintained compliance with state regulations and company policies during all transactions.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Educated clients on product benefits, enhancing customer satisfaction and loyalty.
- Trained new staff on operational procedures and customer service standards to ensure consistency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Department Manager
McDonald’s
Orland Park, IL
02.2019 - 04.2023
- Supervised daily operations, ensuring compliance with food safety standards and company policies.
- Trained and mentored staff on efficient service techniques and operational procedures.
- Implemented new inventory management system, reducing waste and improving stock accuracy.
- Developed team schedules to optimize labor costs while maintaining service quality.
- Resolved customer complaints effectively, enhancing overall guest experience and loyalty.
Education
High School Diploma -
Lyons Township Highschool
Willow Springs, ILSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
Timeline
Customer Service and Service Expert
Becker Sales
05.2025 - Current
Agent in Charge
Curaleaf
04.2023 - 05.2025
Department Manager
McDonald’s
02.2019 - 04.2023
High School Diploma -
Lyons Township Highschool