Cynthia Brown-Transou
Technical Support-Advance Solutions
Ellenwood,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
18
18
years of professional experience
Work History
Tech Expert Customer Service - Advance Business Solutions
Verizon Wireless
11.2020 - Current
- Responsible for providing technical support to WEHD customers and providing individual account support including answering billing questions, upgrading devices, transferring accounts, One Talk lines and completing ports
- Provided support for business private networks, 5G installs, enterprise messaging and submitted and follow up on tickets to network bureau team for complex accou
- Assisted business customers utilizing various Verizon Wireless systems including, Workforce Management System, ACSS, MTAS, TRG and proficient in MS Office and other VZW troubleshooting tools.
Pro Advocate Customer Service – Consumer Wireless Solutions
Verizon Wireless
05.2018 - 11.2020
- Provided excellent resolution for customer issues, billing, and handling product Q&A
- Delivered positive experience that solved customers’ challenges in one call
- Helped drive sales on products and services that helped retained customers
- Team player but also able to make decisions that fit customer needs with minimal supervision.
Customer Service Representative
Nordstrom, Inc
09.2016 - 03.2020
- Processed orders from customers via telephone calls or live chat and entered data into order entry system
- Provided customers with critical product information that ensured customer satisfaction
- Successfully resolved all customer service inquiries or issues arising from internet and catalog orders and tracked customer packages.
Customer Service Representative
AT&T Mobility
06.2011 - 02.2016
- High call volume call center responsible for handling portability orders from various mobile carriers
- Troubleshooted issues with port delays going to and coming from other mobile companies
- Effectively handled customer billing questions, researched, and resolved billing disputes to ensure customer retention
- Met all monthly customer service goals and received monthly recognition for attaining numerous outstanding customer recognition with AT&T Small Business.
Sales Associate
AT&T Small Business
04.2006 - 06.2011
- Used consultative selling skills to identify key trends, uncover customer needs and leverage industry knowledge and applications to find and close sales opportunities
- Uncovered communication and technology need of small and mid-sized business customers
- Use resources to design and propose customized solutions to meet their unique business needs for internet, communication, and business growth
- Exceeded all monthly sales goals for AT&T business products.
Education
Skills
Timeline
Tech Expert Customer Service - Advance Business Solutions
Verizon Wireless
11.2020 - Current
Pro Advocate Customer Service – Consumer Wireless Solutions
Verizon Wireless
05.2018 - 11.2020
Customer Service Representative
Nordstrom, Inc
09.2016 - 03.2020
Customer Service Representative
AT&T Mobility
06.2011 - 02.2016
Sales Associate
AT&T Small Business
04.2006 - 06.2011
Similar Profiles
Stephen Joseph BasenerStephen Joseph Basener
Sales Specialist at Verizon Wireless BJ’s Wholesale, Verizon WirelessSales Specialist at Verizon Wireless BJ’s Wholesale, Verizon Wireless
Jeffrey ArellanaJeffrey Arellana
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)
Heroad MederickHeroad Mederick
Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)
Steven M. TaylorSteven M. Taylor
Sales Consultant at Wireless Zone / Verizon WirelessSales Consultant at Wireless Zone / Verizon Wireless
ALUSINE BABAH KAMARAALUSINE BABAH KAMARA
Formation Operator at TROJAN BATTERYFormation Operator at TROJAN BATTERY