Ronni Desoto
Gretna,LA
Summary
Dynamic Customer Solutions Expert with a proven track record at Petco, enhancing customer satisfaction through effective problem-solving and product knowledge. Skilled in team collaboration and management, I streamline processes and coach new team members, ensuring a positive retail environment and fostering strong customer relationships.
Overview
7
7
years of professional experience
Work History
Customer Solutions Expert
Petco Animal Supplies Stores Inc.
Harvey, LA
11.2021 - Current
- Educated clients on pet care solutions and services, fostering improved customer satisfaction and loyalty.
- Streamlined processes for resolving customer inquiries and concerns, contributing to elevated service standards.
- Managed adoption logistics, ensuring animals were placed in environments with adequate habitats and supplies.
- Coached new team members on effective customer interaction techniques while ensuring thorough understanding of product knowledge.
- Coordinated with team to establish and sustain an organized retail atmosphere, improving accessibility of products for customers.
Sales Associate
Cavenders Western Store
Gretna, LA
05.2021 - 09.2021
- Cultivated strong customer relationships through exceptional service and product knowledge.
- Managed inventory levels to ensure optimal stock availability and prevent shortages.
- Trained new sales associates on company policies, product lines, and customer engagement techniques.
- Implemented effective merchandising strategies to enhance product visibility and drive sales.
Groomer's Assistant
Petco Animal Supplies Stores Inc.
Harvey, LA
07.2019 - 08.2020
- Assisted groomers in bathing, drying, and styling pets, ensuring safety and comfort.
- Maintained cleanliness of grooming stations and equipment, adhering to sanitation standards.
- Educated pet owners on grooming techniques and proper care for their animals.
- Supported inventory management by restocking supplies and tracking usage levels.
Education
High School Diploma -
Lutcher High School
Lutcher, LASkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Product knowledge
Management
Cold calling skills
Customer relationship management
Creative solutions
Timeline
Customer Solutions Expert
Petco Animal Supplies Stores Inc.
11.2021 - Current
Sales Associate
Cavenders Western Store
05.2021 - 09.2021
Groomer's Assistant
Petco Animal Supplies Stores Inc.
07.2019 - 08.2020
High School Diploma -
Lutcher High School