Briana Colon

• Implemented behavioral interventions to promote positive student engagement.
• Applied positive reinforcement to redirect negative behaviors.
• Assisted students with special needs in daily activities and learning objectives.
• Customized small group and individual classroom activities based on differentiated learning needs.
• Supported teachers with lesson preparation and classroom management tasks.
• Maintained accurate records of student progress and behavior observations.

• Coordinated daily communications between nurses and clients to enhance care delivery.
• Created and maintained daily schedules for nurses to optimize productivity.
• Monitor emails for care orders to ensure timely ordering of supplies for nurses and clients.
• Contacted clients to confirm service needs and preferences.
• Ensured all paperwork was filled and verified to apply with state regulations.

• Educated customers on MFA, PIN security, and fraud prevention measures, enhancing their awareness and security posture.

• Identified and addressed suspicious customer behavior, preventing potential fraudulent transactions.

• Verified customer identities, ensuring adherence to security procedures and safeguarding sensitive information.

• Escalated high-risk activity and documented investigations.

• Protected confidential customer information while processing financial and account transactions.

• Demonstrated excellent judgment in evaluating account risk during service activations and upgrades.