Briana Connolly
Fenton,MO
Summary
Dynamic People Lead at Walmart with a proven track record in enhancing team performance and customer satisfaction. Skilled in training and development, I foster collaboration and problem-solving. Recognized for implementing efficient operational strategies, I excel in communication and adaptability, ensuring a positive shopping experience while maintaining high standards of service.
Overview
13
13
years of professional experience
Work History
People Lead
Walmart
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
General Merchandise Coach
Walmart
08.2023 - 06.2025
- Facilitated training sessions for new associates, enhancing team onboarding processes.
- Collaborated with management to implement best practices in customer service and operational efficiency.
- Assisted in developing performance improvement plans for team members, fostering professional growth.
- Monitored daily operations to ensure compliance with company policies and safety standards.
- Led team meetings to communicate updates, address challenges, and share success stories among staff.
- Boosted player confidence through personalized training sessions and continuous feedback.
Front End Coach
Walmart
05.2022 - 08.2023
- Trained team members on front-end operations, enhancing customer service skills and efficiency.
- Implemented best practices for cash handling procedures, ensuring accuracy during transactions.
- Monitored cash register performance, troubleshooting issues to minimize downtime and improve service speed.
- Developed training materials for new hires, streamlining onboarding process and improving retention rates.
- Assisted in managing inventory levels at the front end, ensuring product availability for customers.
- Promoted a positive shopping experience by addressing customer inquiries and resolving concerns promptly.
- Ensured ADA compliance by incorporating accessibility features such as keyboard navigation, screen reader support, and proper color contrast ratios.
Fresh Coach
Walmart
06.2020 - 05.2022
- Ensured compliance with food safety standards during product handling and storage.
- Collaborated with team members to maintain inventory accuracy and product availability.
- Executed daily replenishment tasks to optimize fresh department displays and stock levels.
- Assisted in training new employees on operational procedures and safety protocols.
- Supported management by implementing best practices for efficient workflow in fresh departments.
- Monitored product freshness and quality, adjusting stock as necessary to minimize waste.
- Engaged with customers to provide product information and enhance shopping experience.
- Participated in regular inventory audits to ensure accurate stock counts and reduce discrepancies.
- Cultivated a culture of continuous improvement by providing constructive feedback during practice sessions.
Assistant Store Manager
Walmart
04.2018 - 06.2020
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, contributing to efficient stock replenishment processes.
- Trained new employees on customer service standards and operational protocols.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Resolved customer inquiries and complaints, maintaining high satisfaction rates.
- Coordinated team schedules to optimize workforce efficiency during peak hours.
- Analyzed sales data to identify trends, recommending improvements for performance enhancement.
- Supported management in executing promotional events, increasing community engagement and foot traffic.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Fresh Department Manager
Walmart
07.2014 - 04.2018
- Managed fresh produce inventory to ensure optimal stock levels and quality.
- Trained team members on department procedures and best practices for product handling.
- Implemented merchandising strategies to enhance product visibility and customer engagement.
- Coordinated daily operations, including scheduling staff and overseeing shift activities.
- Ensured compliance with food safety regulations through regular inspections and training sessions.
- Analyzed sales trends to identify opportunities for product promotions and markdowns.
- Developed relationships with suppliers to improve product selection and delivery efficiency.
- Resolved customer inquiries and complaints to enhance overall shopping experience in the fresh department.
- Streamlined inventory management for optimal product availability and freshness.
- Championed an inclusive work environment that valued diversity among team members and encouraged open communication channels among all employees.
- Coordinated cross-departmental initiatives to support overall store objectives while maximizing the fresh department''s contributions.
Hardware Department Manager
Walmart
05.2013 - 07.2014
- Managed inventory levels, ensuring stock availability and minimizing discrepancies.
- Trained team members on safety protocols and equipment operation to enhance workplace safety.
- Streamlined product placement processes, improving accessibility for customers and staff.
- Coordinated with suppliers to maintain timely deliveries, enhancing overall supply chain efficiency.
- Conducted regular audits of merchandise displays, ensuring compliance with company standards.
- Implemented new organizational strategies for hardware products, increasing department efficiency.
Toy Sales Associate
Walmart
11.2012 - 05.2013
- Assisted customers in selecting toys, providing product information and recommendations.
- Maintained organized merchandise displays to enhance shopping experience and promote sales.
- Managed inventory levels, ensuring stock availability and timely replenishment of popular items.
- Operated point-of-sale systems efficiently for processing transactions and handling cash accurately.
Education
Ritenour School District
Saint Louis, Mo2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
Timeline
People Lead
Walmart
06.2025 - Current
General Merchandise Coach
Walmart
08.2023 - 06.2025
Front End Coach
Walmart
05.2022 - 08.2023
Fresh Coach
Walmart
06.2020 - 05.2022
Assistant Store Manager
Walmart
04.2018 - 06.2020
Fresh Department Manager
Walmart
07.2014 - 04.2018
Hardware Department Manager
Walmart
05.2013 - 07.2014
Toy Sales Associate
Walmart
11.2012 - 05.2013
Ritenour School District