Summary
Overview
Work History
Education
Skills
Interests
Timeline
AssistantManager

Michelle Roy

Camden,Missouri

Summary

Dynamic Customer Service Manager with a proven track record at TOTALToys, Inc., enhancing customer satisfaction through effective problem-solving and tailored solutions. Expert in Microsoft Office and committed to high service standards, fostering a culture of excellence within the team.

Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

TOTALToys, Inc.
08.2024 - Current
  • Assisted customers with inquiries, providing accurate information and ensuring satisfaction.
  • Collaborated with team members to resolve customer issues and enhance service quality.
  • Developed knowledge of products and services to effectively address customer needs.
  • Maintained records of customer interactions, tracking resolutions for future reference.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Boosted customer retention rates through personalized follow-up strategies.

Owner/Operations Manager

Soggy Doggy Mobile Grooming
07.2024 - Current
  • Developed and implemented operational workflows to enhance efficiency and service quality.
  • Managed daily business activities, ensuring smooth operations and customer satisfaction.
  • Trained staff on product knowledge and customer service best practices to improve team performance.
  • Oversaw inventory management processes, optimizing stock levels and reducing waste.
  • Created marketing strategies to increase brand visibility and attract new customers effectively.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Stewardess/Banquet Bartender

Celebration Cruises
05.2024 - 08.2024
  • Provided exceptional customer service to guests, ensuring a welcoming atmosphere and addressing needs promptly.
  • Assisted in meal preparation and service, maintaining quality and presentation standards throughout dining experiences.
  • Collaborated with crew members to execute daily operational tasks efficiently, fostering teamwork and communication.
  • Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety regulations.
  • Enhanced passenger experience by providing exceptional customer service and attending to individual needs.

Customer Service Associate, Resident / Slope Dept.

CFS Roofing Services, Inc.
06.2023 - 10.2023
  • Assisted customers with inquiries, providing accurate information and resolving issues effectively.
  • Managed order processing and tracking, ensuring timely delivery of products to customers.
  • Collaborated with team members to enhance service protocols and improve customer satisfaction ratings.
  • Created job folders, ordered materials, scheduled crews and communicated with home owners from start to finish.

Education

Graduate Certificate - Bartender / Mixology

Elite Bartending School
Fort Myers, FL
02-2020

High School Diploma -

Lindbergh High School
Sunset Hills, MO
05-1988

Skills

  • Customer service

  • Problem-solving

  • Microsoft outlook, word, and Excel

  • Customer focused

  • Customer relations

  • Adherence to high customer service standards

  • Cash handling

  • MS office

  • Schedule management

  • Positive and constructive feedback

  • Product knowledge

  • Administrative support

  • Project management

  • Workflow management

  • MS office expert

Interests

  • Family time and being MiMi to Jaxson
  • Past President and actively involved in riding club, organizing and involved with charity rides and benefits
  • Attending church and getting involved in events that help the community

Timeline

Customer Service Manager

TOTALToys, Inc.
08.2024 - Current

Owner/Operations Manager

Soggy Doggy Mobile Grooming
07.2024 - Current

Stewardess/Banquet Bartender

Celebration Cruises
05.2024 - 08.2024

Customer Service Associate, Resident / Slope Dept.

CFS Roofing Services, Inc.
06.2023 - 10.2023

Graduate Certificate - Bartender / Mixology

Elite Bartending School

High School Diploma -

Lindbergh High School

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Michelle Roy