Summary
Overview
Work History
Skills
Additional Information
Languages
Timeline
Generic

Briana Contreras

Yorba Linda,CA

Summary

Detail-oriented and adaptable operations-focused professional with 8+ years of Guest service and fast-paced operational support experience, including current experience with The Walt Disney Company. Trusted by Leaders and peers for reliability, strong communication, professionalism, and independent problem-solving. Quick learner with strong initiative and technology adaptability.

Overview

2027
2027
years of professional experience

Work History

Cast Member – Retail Operations

The Walt Disney Company
01.2023 - Current
  • Prepare Fantasyland retail locations for daily opening readiness through operational setup and safety inspections.
  • Handle cash transactions accurately while maintaining accountability, compliance, and operational integrity.
  • Communicate effectively with Leaders and fellow Cast Members to support daily operations and changing priorities.
  • Utilize handheld technology and internal systems to support workflow execution and efficiency.
  • Independently resolve Guest and operational concerns with professionalism and sound judgment.
  • Cross-trained in specialized Hat Writing operations requiring precision, product knowledge, and strong Guest interaction skills.

Guest Service Representative

Target
2019 - 2019
  • Supported front-end operations, transactions, returns, and Guest issue resolution in a fast-paced environment

Front End Clerk

Costco
2017 - 2018
  • Delivered bilingual Guest support while assisting with high-volume front-end operations

Skills

    Operational Support Administrative Coordination Detail Oriented Problem Solving Leadership Communication Safety & Compliance Team Collaboration Technology Adaptability Confidentiality Time Management Fast Learner

Additional Information

College leadership/community service involving volunteer coordination, presentations, event support, and computer-based project work.
Microsoft Word • Power Apps • Handheld Operational Technology • Quick Independent Learner of New Software

Languages

Spanish
Native or Bilingual

Timeline

Cast Member – Retail Operations

The Walt Disney Company
01.2023 - Current

Guest Service Representative

Target
2019 - 2019

Front End Clerk

Costco
2017 - 2018
Briana Contreras