Briana Corley
Moss Point,United States
Summary
Experienced with providing comprehensive IT support to end-users. Utilizes adept troubleshooting skills to resolve technical issues promptly and efficiently. Strong understanding of customer service and effective communication, ensuring user satisfaction and operational continuity.
Overview
9
9
years of professional experience
Work History
IT Service Desk Analyst
Crawford
Allen, TX
12.2022 - Current
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Collaborated with cross-functional teams to troubleshoot complex technical problems and prevent future occurrences.
- Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.
IT Support Specialist
AT&T Mobility
Ocean Springs , Ms
07.2019 - 09.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for Number employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Desk Adjuster
Pilot CAT
Mobile , AL
03.2016 - 06.2019
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for Number employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
High School Diploma -
Moss Point High School
Moss Point, MS05.2014
Skills
- Report Generation
- Information Security
- Call Management
- Data Collection
- Scheduling
- Paperwork Processing
- Data Entry
- Payment Processing
Timeline
IT Service Desk Analyst
Crawford
12.2022 - Current
IT Support Specialist
AT&T Mobility
07.2019 - 09.2022
Desk Adjuster
Pilot CAT
03.2016 - 06.2019
High School Diploma -
Moss Point High School