Summary
Overview
Work History
Education
Skills
Additional skills
Languages
Timeline
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Briana Diaz

Providence,RI

Summary

Highly motivated customer service representative with office knowledge and customer service experience. In search of a position within a reputable organization that needs skilled employees to aid in the overall growth of the company.

Overview

9
9
years of professional experience

Work History

Insurance Claims Representative

Ocean State Collision Center
01.2021 - 04.2023
  • Daily data entry requesting and writing supplements ;
  • Obtaining insurance information; Starting and reporting full detail meticulously on claims
  • Discussing claim details to litigate with law firms and insurance companies.
  • Organization with shop management.
  • Conducted full interviews with clients and maintained strong relationships and communication regarding the claim.
  • Report and follow up with insurance companies while maintaining status quo on files.
  • Review full estimate of appraisal with w9 forms.
  • Daily planning lawyers schedules orchestrating a flow of diligence.

Claims Service Representative/Rental Agent

Richmond Motor Sales & Rental
09.2019 - 01.2021
  • Daily communications with insurance companies; processing rental agreement; obtaining auto policy coverages; delivering rental vehicles to customers and dealerships; inspection of rental vehicle; create and update physical and digital customer files.
  • Authorizing insurance claims for approval
  • Maintaining authorization for each claimant
  • Litigating legal status of claims and sending final bills to each law, firm and insurance companies.

Department of children and family services
01.2018 - 01.2020
  • Full time foster care assistant
  • Organize and orchestrate house hold
  • Parent teacher convention
  • Maintain relationship with social workers.
  • Key contributions:

Bartender/Cashier

Broadway Bar
06.2017 - 04.2019
  • Knowledgeable in mixture of various drinks; maintained a cash drawer with various amounts.
  • Key Contributions:

Customer Service Representative

Vargas Cleaning Company
03.2017 - 11.2017
  • Processed orders; responded to customer inquiries thoroughly and professionally; built trust and customer relationships.
  • Key Contributions:

Data Entry Clerk

Joseph Merritt
06.2014 - 09.2014
  • Providing clerical support by faxing, filing, scanning confidential documents into company data base.
  • Key Contributions:

Education

General studies associate degree - Anatomy and physiology 1, Psychology 101, College English composition 1

Associate Of Science - Paralegal Studies

Pennfoster Edu.
Penn, PA

High school and basic college courses - undefined

Penn Foster Edu
Providence, RI
06.2022

Skills

  • Proficient in Technology, Data entry (Microsoft Office, Outlook, PowerPoint, Excel)
  • Strong Organizational Skills
  • Ensured Highest Level of Professionalism
  • Strong interpersonal skills resulting in exceptional rapport with people

Additional skills

Bartending certification, CPR TRAINING and Computer Skills

Languages

English and Spanish
Professional Working

Timeline

Insurance Claims Representative

Ocean State Collision Center
01.2021 - 04.2023

Claims Service Representative/Rental Agent

Richmond Motor Sales & Rental
09.2019 - 01.2021

Department of children and family services
01.2018 - 01.2020

Bartender/Cashier

Broadway Bar
06.2017 - 04.2019

Customer Service Representative

Vargas Cleaning Company
03.2017 - 11.2017

Data Entry Clerk

Joseph Merritt
06.2014 - 09.2014

General studies associate degree - Anatomy and physiology 1, Psychology 101, College English composition 1

High school and basic college courses - undefined

Penn Foster Edu

Associate Of Science - Paralegal Studies

Pennfoster Edu.

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Briana Diaz