Alexis Fields
Center,TX
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 2 years of claims experience.
Dedicated customer service representative with ample background in an array of administrative duties and customer service. Gifted at working with all types of customers. Performs well in task driven high-demands settings with minimal supervision to analyze data and check for error or inaccuracies. Looking for a new role where hard work and dedication will be highly valued.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Insurance Claims Representative
Continuum
08.2021 - 11.2022
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Made outbound calls to obtain account information
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures
- Investigated damages, gathering information from diverse sources and delivering comprehensive reports.
- Followed up with customers on unresolved issues.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Order Picker
Amazon
03.2020 - 01.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Door To Door
AT&T
08.2020 - 11.2020
- Presented sales presentations and proposals to prospects in territory, identifying positive features and advantages of Product or Service over those of competition
- Offered customers best-fit, beneficial solutions from available Type product line.
- Used scripts or persuasive sales techniques to convince clients in purchasing Product or Service.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Worked quickly to weed out customers unlikely to buy to focus attention on valuable prospects
Customer Service Representative
Walmart
06.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Sonic
09.2016 - 05.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and join reward programs.
Education
High School Diploma -
Center High School
Center, TX05.2018
Skills
Customer Relations (4 yrs)
System Implementation
Quality Control
Technologically Savvy
Microsoft Office Expertise
Inbound and Outbound
Calling
Call Center
Cash Handling (Cashier)
Credit/Debit Processing
Listening Skills
Data entry skills
Multitasking
Leadership
Sales/Upselling (2yrs)
Insurance industry experience
Account management
Documentation abilities
Timeline
Insurance Claims Representative
Continuum
08.2021 - 11.2022
Door To Door
AT&T
08.2020 - 11.2020
Order Picker
Amazon
03.2020 - 01.2021
Customer Service Representative
Walmart
06.2018 - 03.2020
Cashier
Sonic
09.2016 - 05.2018
High School Diploma -
Center High School
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