Brian A. Donnelly
Cottage Grove,MN
Summary
Skilled bartender focused on delivering exceptional customer service while fostering teamwork and contributing to establishment success.
Overview
21
21
years of professional experience
Work History
Lead Bartender
Bierstube
Hastings, MN
05.2010 - 05.2024
- Mixed and served a variety of drinks to customers.
- Engaged with customers to create a welcoming atmosphere.
- Maintained cleanliness and organization of the bar area.
- Collaborated with kitchen staff to ensure timely service.
- Assisted in training new bartenders.
- Managed inventory of bar supplies and reordered as needed.
- Ensured compliance with health and safety regulations in bar operations.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed MN State Gambling records and cash balances for both paper pull tabs and electronic tab devices.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
Personal Care Assistance
MN Dept. of Human Services
02.2005 - 01.2026
- Observed safety precautions when providing personal care assistance.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Coordinated referrals for medical care, housing assistance, job placement services, and other resources as needed.
- Instructed family members on proper techniques for providing personal care assistance at home.
- Coordinated and scheduled appointments.
Education
Associate of Arts - Web Design
Dakota County Technical College
Rosemount, MN05-2009
Skills
- Customer care
- Health and safety compliance
- Team collaboration
- Conflict resolution
- Effective communication
- Multitasking in fast-paced environments
Timeline
Lead Bartender
Bierstube
05.2010 - 05.2024
Personal Care Assistance
MN Dept. of Human Services
02.2005 - 01.2026
Associate of Arts - Web Design
Dakota County Technical College