Michaela Sand
Cincinnati,OH
Summary
Adept at leading teams and enhancing operational efficiency, my tenure at Hooters Inc. honed my skills in inventory control and superior customer service. Specializing in suggestive selling and staff management, I consistently exceed sales goals and improve service delivery, demonstrating a keen ability to foster both social and academic development in diverse settings.
Overview
11
11
years of professional experience
Work History
Lead Bartender
Hooters Inc.
10.2019 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Dining Room Supervisor
Larosas
01.2014 - 06.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Daycare Worker
The Apple Orchard
10.2018 - 02.2019
- Monitored entrances and exits to maintain safety and organized environments.
- Distributed food, napkins, and beverages in preparation for snack time.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Created and implemented diverse educational strategies to boost development.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Liaised with parents and guardians to discuss child progress.
Education
Bachelor of Science - Physicians Assistant
Ohio Dominican University
Columbus, OH05.2024
High School Diploma -
Reading Community High School
Reading, OH06.2016
Skills
- Suggestive Selling
- Menu Memorization
- Health codes compliance
- Inventory Control
- Superior customer service
- Workplace Safety
- Staff Management
- Food Service
- Social and academic development
- Early Childhood Development
- Activities Planning
- Infant Care
- Health and Safety Regulations
- Group leadership
- CPR training
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Lead Bartender
Hooters Inc.
10.2019 - Current
Daycare Worker
The Apple Orchard
10.2018 - 02.2019
Dining Room Supervisor
Larosas
01.2014 - 06.2019
Bachelor of Science - Physicians Assistant
Ohio Dominican University
High School Diploma -
Reading Community High School