Briana Dumas
Plattsburgh,NY
Summary
Professional with strong expertise in customer services, I’m prepared to work hard and take care of customers needs. Skilled in building relationships, problem-solving, and willing to adapt based on certain circumstances. Strong communication, organizational, and conflict resolution abilities. I’m willing to put in the effort in any field to be successful at my job
Overview
4
4
years of professional experience
Work History
Member Specialist
Samsclub.com Fulfillment Center
03.2022 - 03.2025
- Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Contributed to long-term strategic planning related to membership growth and retention goals.
- Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
- Handled sensitive member information, maintaining strict confidentiality at all times.
- Streamlined processes, improving operational efficiency within the membership department.
- Educated members on available benefits and resources, increasing utilization of services provided.
- Created targeted marketing materials to attract potential new members and promote existing offerings.
- Boosted member renewals by consistently providing exceptional customer service and support.
- Implemented effective communication strategies for better member engagement and retention.
- Resolved customer issues through thorough dispute investigation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sandwich Artist
SUBWAY®Restaurants
01.2021 - 10.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Prepared and presented food in compliance with health and safety guidelines.
- Shared information with customers about menu items, preparation methods, and ingredients.
Education
Diploma -
Peru Central School
Peru, NY06.2020
Skills
- Exceptional communication
- Data entry proficiency
- Client retention strategies
- Cross-selling
- Customer service
- Sales strategy
Timeline
Member Specialist
Samsclub.com Fulfillment Center
03.2022 - 03.2025
Sandwich Artist
SUBWAY®Restaurants
01.2021 - 10.2021
Diploma -
Peru Central School
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