Briana Duran
Phoenix,AZ
Summary
Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities. ServSafe Certified.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Lead Barback
Chase Field Levy
Phoenix, AZ
06.2023 - Current
- Assisted in the training of new barbacks and ensured that all safety protocols were followed.
- Organized and restocked supplies for a smooth workflow during peak hours.
- Maintained an accurate inventory of beverages, glassware, and other bar materials.
- Developed innovative strategies for increasing efficiency in the bar area.
- Tracked usage of liquor and other beverage ingredients to ensure cost-effective ordering of supplies.
- Prepared mixed drinks, cocktails, shots, beer, wine, coffee drinks., as requested by customers.
- Monitored cash registers and POS systems while ensuring accuracy in transactions.
- Resolved conflicts between customers or staff members when necessary.
- Verified ID's when serving alcohol according to state laws.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted guests with friendliness and professionalism.
- Supported serving staff in delivering accurate and well-presented food orders.
- Resolved guest complaints to maintain complete customer satisfaction.
- Participated in ongoing training to enhance job skills and knowledge.
- Greeted frequent visitors by name and explained new promotions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Staff Accountant
Trujillo Truckings LLC
Phoenix, AZ
06.2021 - 04.2023
- Reviewed and analyzed financial statements for accuracy and compliance with standards.
- Compiled and prepared journal entries to ensure accurate general ledger records.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
Copper Canyon High School
Glendale, AZ05-2021
Skills
- Menu knowledge
- Cleaning procedures
- Task Delegation
- Workplace Safety
- Microsoft OpenOffice
- Microsoft Excel
- Customer Service
- Bookkeeping
- Data Entry
- Inventory Control
- Information Protection
- Billing
- Customer Relations
Timeline
Lead Barback
Chase Field Levy
06.2023 - Current
Staff Accountant
Trujillo Truckings LLC
06.2021 - 04.2023
High School Diploma -
Copper Canyon High School