Briana Duran
Phoenix
Summary
Customer-focused professional with a versatile background in hospitality, airport security services, and administrative support. Proven ability to drive sales through strategic upselling techniques in both service and product-based environments. Experienced in supporting bar operations in high-volume venues, ensuring seamless service through efficient restocking, cleaning, and teamwork.
Overview
2026
2026
years of professional experience
Work History
Medicare Customer Service Representative
Maximus Federal Services
2025 - Current
- Resolved customer inquiries regarding Medicare plans and benefits, ensuring clear understanding of options.
- Provided accurate information on enrollment processes, enhancing customer satisfaction and reducing confusion.
- Assisted in claims resolution by coordinating with internal departments to expedite processing.
- Educated clients on available resources and services, promoting proactive engagement with their healthcare options.
Server, Host, Food/beverage Runner
Ojo Locos Sports Cantina
03.2024 - 10.2025
- Deliver an exceptional guest experience by providing friendly, attentive, and timely service. You will be expected to maintain a fun and lively atmosphere while being professional, efficient, and knowledgeable about our menu, promotions, and brand.
- Greet guests promptly and courteously, creating a welcoming and energetic dining atmosphere.
- Accurately take food and beverage orders, ensuring clear communication with kitchen and bar staff.
Ambassador
ALCLEAR Sky harbor Aiport
12.2024 - 07.2025
- Uphold and enforce TSA and CLEAR safety, privacy, and compliance standards.
- Communicate clearly and effectively with airport staff, TSA agents, and travelers.
- Meet individual and team performance goals related to service speed, member satisfaction, and enrollments.
- Assist members with enrollment, identity verification, and the CLEAR verification process.
Barback
Barback, Chase Field Levy
06.2023 - 01.2024
- Support bartenders in maintaining a clean, organized, and fully stocked bar throughout service.
- Replenish liquor, beer, wine, mixers, garnishes, glassware, and other bar supplies as needed.
- Ensure all bar stations are prepped and stocked prior to event start and maintained throughout shifts.
- Work collaboratively with bartenders, servers, and other staff to ensure smooth and efficient service flow.
Education
Highschool Diploma - undefined
COPPER CANYON HIGHSCHOOL
01.2021
Skills
Customer service excellence
POS system proficiency
Menu memorization & upselling
Bar setup & breakdown
Stocking & inventory management
QuickBooks
Sales & promotional communication
Biometric equipment operation
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Ambassador
ALCLEAR Sky harbor Aiport
12.2024 - 07.2025
Server, Host, Food/beverage Runner
Ojo Locos Sports Cantina
03.2024 - 10.2025
Barback
Barback, Chase Field Levy
06.2023 - 01.2024
Highschool Diploma - undefined
COPPER CANYON HIGHSCHOOL
Medicare Customer Service Representative
Maximus Federal Services
2025 - Current