
Security professional with 7+ years of experience and 10+ years in customer service across corrections, healthcare, hospitality, and high-volume environments. Trusted to maintain safety, de-escalate conflicts, and provide support in fast-paced settings. Strong communicator with proven ability to resolve issues, collaborate with teams, and adapt to changing environments. Recognized for reliability, sound judgment, and composure under pressure, seeking opportunities in security, operations, or customer-focused roles.
• Monitor campus safety through patrols, surveillance, and facility inspections.
• Respond to incidents and emergencies, providing immediate support and completing detailed reports.
• Collaborate with staff and law enforcement on safety procedures, drills, and emergency planning.
• Operate security systems and promote a positive school environment through conflict resolution and communication.
• Managed inbound and outbound customer interactions via email, chat, phone, and messaging platforms for FanDuel brands.
• Provided accurate support for DFS, Sportsbook, Casino, and account wagering services.
• Resolved account, transaction, technical, and wager-related issues efficiently.
• Followed company policies while delivering clear guidance and maintaining a positive customer experience.
• Ensured safety through patrols, surveillance monitoring, access control, and inspections, including checking in patients and family members.
• Activated alarms and emergency codes to request support from security, law enforcement, or emergency responders.
• Prevented losses by identifying and reporting risks and enforcing facility policies.
• Resolved security threats by restraining and removing trespassers in accordance with policy.
• Processed bi-weekly payroll for F&B staff, ensuring accuracy and timeliness.
• Managed hiring processes including interviews, onboarding, training, and employee mentoring.
• Prepared and submitted expense reports and vendor invoices with proper documentation.
• Created daily staff schedules to maintain proper F&B coverage.
• Handled cash banks, disciplinary actions, and terminations in accordance with company protocols.