Summary
Overview
Work History
Education
Certification
Timeline
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Briana Egipciaco

Kissimmee,FL

Summary

Security professional with 7+ years of experience and 10+ years in customer service across corrections, healthcare, hospitality, and high-volume environments. Trusted to maintain safety, de-escalate conflicts, and provide support in fast-paced settings. Strong communicator with proven ability to resolve issues, collaborate with teams, and adapt to changing environments. Recognized for reliability, sound judgment, and composure under pressure, seeking opportunities in security, operations, or customer-focused roles.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Safe School Officer

Eagle Globe Protective Services
07.2025 - Current

• Monitor campus safety through patrols, surveillance, and facility inspections.
• Respond to incidents and emergencies, providing immediate support and completing detailed reports.
• Collaborate with staff and law enforcement on safety procedures, drills, and emergency planning.
• Operate security systems and promote a positive school environment through conflict resolution and communication.

Security Officer

Osceola Corrections/Allied Security
06.2024 - 07.2025
  • Patrolled facility grounds and monitored inmate activity to maintain safety and security.
  • Enforced access control procedures, screening staff, visitors, and authorized personnel.
  • Responded to alarms and incidents, conducting investigations and resolving situations efficiently.
  • Maintained accurate reports of security activities, incidents, and inmate supervision.

Customer Operations Agent

FanDuel
04.2021 - 06.2024

• Managed inbound and outbound customer interactions via email, chat, phone, and messaging platforms for FanDuel brands.
• Provided accurate support for DFS, Sportsbook, Casino, and account wagering services.
• Resolved account, transaction, technical, and wager-related issues efficiently.
• Followed company policies while delivering clear guidance and maintaining a positive customer experience.

Security Officer

Orlando Health/Miller and Miller Investigations
01.2021 - 04.2021
  • Secured premises and personnel through regular patrols, surveillance monitoring, and inspections of buildings, equipment, and access points.
    • Prevented losses and damage by identifying and reporting irregularities, enforcing security protocols, and ensuring compliance with policies and procedures.

Security Officer

Nemours Children Hospital/Allied Universal
04.2019 - 02.2021

• Ensured safety through patrols, surveillance monitoring, access control, and inspections, including checking in patients and family members.
• Activated alarms and emergency codes to request support from security, law enforcement, or emergency responders.
• Prevented losses by identifying and reporting risks and enforcing facility policies.
• Resolved security threats by restraining and removing trespassers in accordance with policy.

Food & Beverage Assistant Manager

Hampton Golf
08.2015 - 11.2020

• Processed bi-weekly payroll for F&B staff, ensuring accuracy and timeliness.
• Managed hiring processes including interviews, onboarding, training, and employee mentoring.
• Prepared and submitted expense reports and vendor invoices with proper documentation.
• Created daily staff schedules to maintain proper F&B coverage.
• Handled cash banks, disciplinary actions, and terminations in accordance with company protocols.

Education

Bachelor of Science - Psychology/Criminal Justice

University of Central Florida
Orlando, FL
01-2027

Certification - Sterile Processing

Miami Dade College
Miami, FL
01-2023

Associate of Science - Criminal Justice

Valencia College
Kissimmee, FL
01-2022

Certification

  • - BLS Certification (American Heart Association)
    - Florida Security Class D License
    - Florida Security Class G License
    - Florida Private Investigator Certification
    - Orange County Sheriff School Guardian Program

Timeline

Safe School Officer

Eagle Globe Protective Services
07.2025 - Current

Security Officer

Osceola Corrections/Allied Security
06.2024 - 07.2025

Customer Operations Agent

FanDuel
04.2021 - 06.2024

Security Officer

Orlando Health/Miller and Miller Investigations
01.2021 - 04.2021

Security Officer

Nemours Children Hospital/Allied Universal
04.2019 - 02.2021

Food & Beverage Assistant Manager

Hampton Golf
08.2015 - 11.2020

Bachelor of Science - Psychology/Criminal Justice

University of Central Florida

Certification - Sterile Processing

Miami Dade College

Associate of Science - Criminal Justice

Valencia College
Briana Egipciaco